I have purchased several pieces of art from 1stdibs and I continue to be impressed with the sellers and their attention to detail with secure packaging.

It is so nice when a deal goes through like this so smoothly and honestly. Sometimes I think nowadays it doesn't work that way anymore. First Dibs let me know it does thanks again, Kye Lee

The bracelet I purchased from 1stdibs arrived in a VR Jewels box. When i checked VR Jewels site the bracelet is listed at a cheaper price. The quality was also questionable as the chain is very thin and flimsy not worth the price (even the original sellers VR Jewels agrees). The customer service was also terrible. The chat told me there was nothing I could do and defended the chain then someone from the team emailed me offering price matching options only to say their price matching policy is only effective if they are alerted 7 days after purchase. Why tell me when im complaining after receiving it?! Would NOT recommend

Sellers - especially small businesses - beware! They charge you without authorization for every single freaking thing and you have to deal with them day in day out to get a refund, on top of the crazy high commission rates there is a PROCESSING FEE for the sales you make, and a cancellation fee if you cancel more than 2 sales, there is a fee basically everywhere. And when you want to close your shop they don't let you. It's literally a trap, and you don't really make a lot of sales from there, so it's absolutely not worth it. I've been on 1stdibs for 2 years and they actually COST me more money than I made through there. Absolute "we're a billion $ company so what are you going to do about it" type of scammers. And for the buyers - please do yourself a favor and just reverse image search the item you want to buy to find the shop's website and communicate with the shop directly rather than on 1stdibs. You'll pay a substantially less amount and all the payment would go to a hardworking small business rather than these jerks.

Great site!! Reliable, accurate, and vetted services. I have purchased a lot from 1stdibs and really appreciate their services and value.

tres contente magre pour moi la difficulté de me servir d un ordinateur

A great experience with an awesome seller. The quality of the jewelry is amazing. Just a great experience all the way. I felt very pampered! Thank you so much!

Writing my experience as a seller on the platform. I would strongly suggest not working with 1stdibs if you have means to sell elsewhere (your own site). They nickel and dime you on everything and require you to have a card on file to have a sellers account with them. Almost every month when I check my credit statement I have a random charge from 1stdibs (unauthorized) and then have to spend lots of time chatting with them, emailing, etc. to get my money back. Despite the platform's capacity to generate occasional valuable sales, the effort required to address these billing discrepancies could be more productively invested in growing one's own independent sales channels.

Quality merchandise, accurate product description with clear pictures and Sellers who are easy to work with.

My issue is with 1stDibs and delivery company. NOT the seller! The piece I bought is wonderful! The seller's communication was wonderful. My issue is, paying $500 for shipping AFTER their "free" shipping promo, and the fact that it took a month to get from Florida to Chicago. I complained to the seller and was told that 1stDibs handles all of the shipping. I didn't need two guys to bring it into my house for 500 bucks. I would have rather had UPS drop it at my door 3 weeks earlier, and I could have hauled it in myself. For a LOT less money. Utterly ridiculous. The shipper they used BMC freight had the WORST customer service I've ever dealt with (I was in retail for 30 years, I get customer service). I was told by BMC "We will have more information next Tuesday, we will reach out then." Tuesday comes and goes. I send a follow up email that Thursday. The response "We are still working on the schedule, we'll know for sure next Wednesday and reach out then". Guess what? Wednesday comes and goes. I send a very irate follow up email. I receive no apology, just a delivery date. A few days later, I receive another email stating that the delivery will actually be the day before their initial date. Great. Finally something. The day of delivery I get a call from the driver (who was pleasant enough). "Oh, we just got into Chicago, we're going to deliver this tomorrow." I told him absolutely not. I'd waited over a month for it and wanted it that night. Usually, I'd be like "Yeah, that's fine." But the garbage customer service and extortionist shipping cost made me put my foot down.