Verified
Chartwell have been great throughout…
Chartwell have been great throughout the whole process of getting my mortgage. Carrie has kept me up to date with everything and always reply to emails promptly. Couldn’t fault the company and wouldn’t hesitate to use in the future
Verified
Professional, helpful and Friendly
We were really pleased with the way in which Chartwells conducted our mortgage application. We dealt primarily with Matt Jarratt who was very helpful, informative and professional. With a thorough review of our mortgage needs, Matt explained things clearly and made sure we understood. The mortgage was set up ready for completion without a hitch. Thank you Matt.
Verified
Amazing company and highly recommended!!!!!
If I could give this company 10 stars I really would! Andrew Elliot and the team at Chartwell were absolutely amazing!!! Having received poor advice on a few other occasions I was apprehensive! But I cannot thank this company enough Andy talked us through every single part of the process (In terminology we understood as first time buyers). We were fully informed every step of the way and it really was seamless. Mortgage and keys to our new home in less than 2 months!!!! We are now over the moon and beyond to be HOME OWNERS!!! We would highly recommend this amazing company to all our friends and family and we and look forward to working with Andy in the future!
Verified
Huge thanks to Andrew, Harry and the rest of the team at chartwell
Excellent customer service provide by Andrew and the team at Chartwell. We reached out to them as we needed help finding a mortgage deal that was right for us. Andrew made the whole process smooth and dealt with everything for us with regular updates where required. Harry also assisted and again kept us up to date with the progress every step. Overall very happy with the experience and will be using then again when we are looking for our next renewal deal.
Verified
A company that cares and helps real people
This time last year we felt we would never get a mortgage due to historical issues on my credit report and my partner being self employed, although we earn ok we felt like the mortgage providers tight rules were working against us. Then we found Chartwell Funding and we have just spent Xmas and New Year in our new house! We had an introduction call with Kenny Burns and explained our circumstances and what we wanted. From the very start Kenny was friendly and relatable. He made us feel comfortable, normal and hopeful! Kenny gave us straight up feedback so that we knew what to expect. He went away and found a mortgage provider for us! We were so happy because of our set of circumstances we knew it would not be easy. We really wanted to security of going through a broker to help us feel confident with our application and we really felt we could trust Kenny to deal with everything for us. The first accepted offer we had was complicated due to the seller having rented solar panels, once again we spoke to Kenny and he looked into it for us and gave us feedback and advise on the way forward warning us of the good and the bad. This seller actually pulled out during the process just as our mortgage in principle was running out. We found the whole property searching and viewing and offering process very competitive and Kenny knew what we were going through. He worked so quickly to get us a new mortgage in principle which enabled us to put in a fast offer on the house we now have. This was in the same week that all the mortgage rates changed as well, so it was a very unsteady market and Kenny pulled it out the bag again! I wont go into every detail of the process but what I wanted to say was a huge Thankyou really. I truly believe without the support from Kenny at Chartwell we would not have the house that we now have. I asked so many questions and Kenny and Kerry both helped me every time with patience and friendliness. They have done more than get us a mortgage they have changed our lives for our family. I would 100% recommend Chartwell Funding based on my experience. During the mortgage process we were approached by other brokers trying to get us to move over to them with competitive deals, but there was no way we would move. We had built a working relationship with Kenny and Kerry and we wanted to see the process through with them. I really feel like Kenny got to know us individually and genuinely cared about the outcome of our application. Thankyou for all of your help with getting us into a home.
Verified
The very BEST service from Chris Bodenham, Chartwell Funding
I highly recommend Chartwell Funding having used them three times in the last five years. Chris Bodenham makes the whole process of a mortgage application straightforward and gives you complete peace of mind on any aspect of it. With regular and helpful contact, you feel you are looked after. He has always been readily available when I have had questions or needed any clarification. Chris is so fast and switched on which is so appreciated. He knows his stuff! Not only that, he is so personable and he always does his best to make sure you never receive less than what is the very best for you. I have also used Chris to arrange Life Insurance, re-arranging cover to suit my precise situation. His knowledge and expertise on the current, ever-changing market means he can come up with solutions when you can see none. I would not hesitate in using Chartwell funding again.
Verified
Helpful friendly service and support…
Helpful friendly service and support from beginning to end. Will continue to use going forward. As well as pass them onto friends and family to deal with.
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If there's a better service out there
If there's a better service out there, good luck finding it, couldn't be happier
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Helpful and thorough
Jordan was so helpful and worked so hard to get us the best possible deals!
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Really great service
Really great service, efficient and good communication. Very pleased with the advice and support I have received.