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John

20 December 2024, 01:59

  • GB

Good service aftercare

Prompt way in which a small problem with the battery not being compatible with existing hi-bread control panel. Which was quickly rectified within a week. The engineer made me aware of this and it was sorted other the phone, and rebooked for the following week to be sorted with new control panel and replacement battery.

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Marcus Lawson

19 December 2024, 17:42

  • GB

Good company good products

Good company good products

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Eleanor Wallace

19 December 2024, 02:25

  • GB

Installation went very smoothly

Installation went very smoothly, a few issues on the day that Senergy got around with no hassle. The customer service from the office after to get me onto the apps was very good and they have been on hand to answer any queries, would definitely recommend.

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MR JOHN

18 December 2024, 19:42

  • GB

Very helpful and polite staff

Very helpful and polite staff. Clean and tidy . Punctual

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Steve Beddis

18 December 2024, 06:52

  • GB

Synergy Direct Contact

All of the staff I dealt with were very professional and helpful in all aspects of the business. I now hope that this continues onwards with the completion of this phase of the job and then beyond with continuing support.

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Kerry Andrews

17 December 2024, 18:41

  • GB

Happy with all aspects of installation.

Happy with all aspects of installation.

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Ali G

17 December 2024, 18:35

  • GB

Excellent explanation of Battery use…

Excellent explanation of Battery use and assessment of need. Fitters arrived on time and were very helpful.

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Frederick Kent

17 December 2024, 08:27

  • GB

Batteries added to my existing system…

Batteries added to my existing system job well done

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Donald Wight

13 December 2024, 04:39

  • GB

A good job done thank you

A good job done thank you

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Drummond Russell

11 December 2024, 03:31

  • GB

Original Storage Battery design not being fit for purpose.

Original Storage Battery Fit and Installation finished product was definitely not fit for purpose. To be fair to Senergy, the very slow admission to there being a design problem was caused by the very poor communication link between the UK (Senergy) and the GROWatt Chinese based manufacturer. Senergy, to their credit, eventually grabbed the nettle by devising their own remedial solution and implemented their own idea for resolving the original not fit for purpose design. The original problem was a manufacturer's design shortcoming and Senergy initially doing a not fit for purpose "bodged" installation fit. Subsequent Installation fitters are more competent and professional.