Unfortunately one of the worst companies I've dealt. An extreme organisation and lack of communication has led to me being without a glass washer for 7 plus months. I've been trying to sort since the beginning but they are impossible to deal with. They sign you up to high length contracts and the machine will constantly break down. All while they will bill you the entire time. The only saving grace is the engineers who are really helpful Edit. after months of crap leaving a one-star review is the only way to get things done! and even after a few weeks since the review it reached some progress it is still left un dealt with.

My personal views on JLA, let’s start with the good bits… they respond to emails quickly and they’re efficient at reminding you of their extensive (and very small print) terms and conditions. Honestly the worst company i’ve ever dealt with and there’s no way of leaving an 8 year contract early… even asked if we can pay the remaining rental payments to get rid and never have the displeasure of dealing with them again but that’s not allowed either. It really is like a marriage from hell. They have great sales teams who will sell their 5/8 year contracts well but please read the T’s & C’s carefully before signing if renting a washer/dryer… a particular one being that if you don’t give notice at least 6 months (!) before your contract ends then you automatically roll onto a 12 month extended agreement with them!

Although I was waiting for 5 hours with my laundry trapped in a broken washing machine, when the engineer arrived, she was both friendly and very efficient.

The engineers are lovely, timely and efficient - know their job, keep me updated as to what's happening. Very professional

Thank you for helping out with the service for the machine.

really good quick service

In period between Christmas and new year when it is difficult to get anything done, called, got reply, told engineer on way, engineer arrived and fixed problem all within 2 hours. Thank You

Brilliant staff, very friendly, helpful & efficient. Great company to deal with

the service engineer did a good job and knew his way around the machines . Explained any faults he found and left the work area clean .

So far we have received prompt customer service on every problem we had with our washing machine or tumble. The technician has been cooperative and actively listen to the staff.