They are very professional and explain things so its easy to understand.

Very informative engineer explained everything about the problem I was having with the dishwasher.very quickly resolved the problem.

Very quick response, engineer Nicole 👏 know his job. 👋 100% happy with JLA.

We lease a drier and a washing machine from JLA at our care home, the washer broke down 4 weeks ago but we are still waiting for it to be fixed/replaced, they will not ring us back or reply to emails. We are a care home full of incontinent residents. being without a washing machine is costing us a small fortune. We used to own our own but they sold us leasing saying it was peace of mind as it would get repaired or replaced if it ever went wrong. waiting 4 weeks and counting is not at all a good service

Nothing but shocking service. Slapped “corrective action required” labels all over their own extinguishers half way through a 5 year rental agreement then had the cheek to send me a service sheet with forged “client signature” and a bill for the privilege. Later collected said extinguishers at the end of the contract but did not tell us when they would be collected, again forged a “client signature” and sent us another bill for £168 for collection which is not detailed anywhere in the rental contract and was never agreed to.

They respond very quickly to email and calls. They send in someone to rectify fault as soon as possible. They are accessible, I do not need to go through our repair team to raise the fault which takes time.

Quick efficient response. Very polite engineer came on site

Great service rendered.

Hi we had Nicole in to fix a hose at the back which had come loose, water was leaking out onto the floor. She went the extra mile for us, not only fixed the issue but also managed to get the machine back into position - it's awkwardly located in a fire cupboard with broken floor tiles under the machine. It took a while but she managed to reposition the tiles so the machine could get back into place. Really friendly and very focused on getting everything sorted for us. Job number 63009450

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