Awful company. Ordered a 3x3 gazebo through Ali express, they sent the the 2x2m. Ali express kept denying the return, finally after multiple videos of proof they approved the return but I was being asked to pay return postage for THEIR mistake. Finally got in touch with mcc direct who arranged collection of the incorrect gazebo, no collection turned up and they have ignored me ever since. After showing this proof of being ignored , Ali express finally refunded me. Awful dreadful company most likely run by the usual suspects.Not to mention the gazebo is absolute rubbish which has collapsed already with the smallest amount of rain.

Terrible customer service. Ordered via b&q not knowing it was a reseller. They sent the wrong product and it takes them 48 hours minimum to respond to queries. We’re on day 5 after contacting them no return is arranged and I’m told I can’t get a replacement in time. However this could have been avoided should they have actually replied in a timely manner.

This company has stolen 107.99 of my money and airing my messages and b&q are doing nothing about it! I cancelled this order way before the dispatch and they ignored my message and sent the chairs with shitty yodel. They are now telling me to chase the courier myself and not refunding my money. I don’t have the chairs and I’m at a loss!!

LEINS FELDERS successfully resolved the issue and secured my money with the highest expertise and skill. By now, l might have passed on

AVOID this company like the plague. Sent me 4 filthy dining chairs. Then I'm having major hassle trying to get this money refunded. Defo avoid and buy elsewhere to save yourself stress

Appaling quality products appalling customer service avoid like the plague

MCC direct Warning steer clear as the products that they sell are unsafe. I just purchase a trampoline from them. The box was CE marked but nothing else. The main fixing screws supplied were too short (screw thread only picking up on maybe two threads of the threaded tube fixings, within the frame work of the trampoline). The screw thread should pass all the way through the treaded part of the frame fixings, as if not it will simple fall apart. Also any screw fixings in this instance should be supplied with some form of a spring washer, so to prevent the screws from coming undone. Even the protective spring cover mat, the material ties attached to it weren’t made correctly. They couldn’t be tied off where it said in the instruction, as too short and incorrectly attached to the cover. One of them, the tie off end, was even stitched down in error to the cover. All in all a very unsafe product with no true CE certification. Reading other reviews of other products sold by them, they also sound like they aren’t CE certified. If you ever buy anything from this company only buy it on a credit card, otherwise I guess you will be out of pocket!

Appalling from start to finish, I purchased a gazebo which was delivered 2 weeks late and the anniversary party which is why I purchased the gazebo, was ruined due to rain. Then I realised they had sent the wrong gazebo, I contacted them but to no avail, they even admitted I had purchased a gazebo with sides then went back on what they had said in their email to me. Worse company I have ever dealt with, steer clear at all costs.

Since my last review of mcc direct ... I got in touch with them again as a couple of the poles on the frame had snapped, they promptly resolved this issue as way of a refund ...this company must be the best I have ever had to deal with excellent aftersales..rapid responses by emails ...keep up the good work and thanks you've been great.

Absolute joke, ordered gazebo from B&Q then was told it was being sold by this company that I have never heard off, items said it was dispatched so been checking the tracking and it has not! I waited in yesterday as it said it was being delivered, I have then googled to see if I can see any reviews and gosh, I won’t be buying from B&Q ever again then if they use people like this. Not received the gazebo asked for refund, they have put down that I have changed my mind as the reason! It is not! And it says I will get my refund in 14 days. Honestly how is this legal. If your reading this then most likely it’s too late for you also.