On March 3, 2018 I booked a cruise to Mexico. I received a confirmation email. I have received SEVERAL emails since that date telling me that my entire balance, INCLUDING the deposit of $300, was due 8/19/18. Yesterday was 8/9 and they sent me a cancellation notice stating I never paid my deposit. What? "Oh, you must have missed the line in the original email that states that the deposit is due 10 days before the final payment". Um, yeah...I did miss that, because EVERY SINGLE EMAIL since then has stated that the ENTIRE amount INCLUDING the deposit is due 8/19. "Um, I have the money, can you run my card again?" "Well, I'll have to get manager approval. Please hold". 10 minutes later...."Ok ma'am, we will extend your payment to tomorrow". Gee, thanks. LIke I said, I have the money...that is not the issue. The issue isn't even that the fine print says the deposit is due early. IT IS THE FACT THAT EVERY SINGLE EMAIL AFTER THE BOOKING said the ENTIRE AMOUNT INCLUDING THE DEPOSIT was due 8/19. This is my first, and probably last, time booking with Cruises.com just because I spent 30 minutes total dealing with a problem before the deadline even passed.

WARNING!!! This company uses deceptive advertising practices. Just completed a cruise where free Signature Beverage Package, $200 onboard credit, and free specialty menu dinner reservation were promised. NONE were delivered. When called from the cruise ship to rectify, Cruise.com said they gave the best price for the suite on the ship and would provide no more. The work "Crooks" comes to mind.

HORRIBLE AND INCONSISTANT WITH PAYMENT AND HOLD PLACING PROCEDURES!!!!!!!!!!! ASSOCIATE ON THE PHONE THOUGHT IT WAS A LAUGHING MATTER

First time around we did not get our spa treatment as promised. I had a booking on hold and the agent was on her off day when I went to pay the deposit and customer service refused to honor the OBC saying that they do not make much of a profit on my booking.

IGLU CRUISES: I booked a cruise with them on may 17 they were very nice and helpful when booking was taken I was asked to pay a reduced deposit of £150, I received there conformation invoice stating the balance of the holiday was to be paid in March 2018, Unfortunately, I had to cancel the cruise when I emailed them to do so I was told that I would need to pay a further £250 plus a cancellation fee of £25 each before they would cancel my holiday THEY TOTALLY REFUSED TO CANCEL IT UNTIL I PAID THEM MORE MONEY After one week of receiving abusive and threatening emails from the customercare services which should be called the customer could not care less services, I was forced to pay them the money before more fees would be added on by them. I contacted Thomson holidays and explained the situation to them but unfortunatly they could not help me as the booking was taken by iglu cruises and it was them that wanted the money NOT Thomson holidays please be warned DO NOT BOOK A HOLIDAY WITH THEM they will take your money and refuse to help you if you ask for help you have been warned leave them alone use a reliable company

I have had 23 cruises through Cruise .com-they are excellent at what they do. Many of these people who have complaints surely are people who do not look at the fine print, which really isn't all that fine-it's straight forward on their website where they list the prices and incentives which you have to read before making a quick decision. Everything they have promised me, that they would do, has always been carried out on their part and put in writing on my invoice.I will always look to cruise.com first when looking to book future cruises.

Booked with Cruise.Com. Save over $1000 if I had booked with the cruise line. After I got my confirmation email from Cruise.Com my reservation information and $100 OBC was listed in my cruise line account. Also, I get $150 back when I am done with the cruise. I guess all the bad reviews are one offs. I only saw a total of 190 bad reviews on the internet. Nobody ever posts good reviews. I am sure Cruise.Com has successfully booked over thousands upon thousands of cruise since they have been in business.

I bought a cruise in the cabin with a balcony for 2 persons on the MSC Divina ship from February 25, 2018 from the port of Miami (Invoice # 2190368, confirmation # 28426889). The site indicated that for this cost I will get a cruise + $ 50 on-board credit + free WIFI + free drinks in mealtime. In addition, the seller indicated that it is sufficient to pay a deposit of $ 49. In fact, my card charged the full cost of the cruise. But most importantly - I was denied additional benefits ($ 50 credit + WIFI + drinks). The seller informed me that I bought a cruise at a low promotional price and no benefits will be granted to me. But I do not see instructions on the seller's website that this is an promotional price. At the same price, you can also book a cruise on the website of the MSC cruise company. And on the site cruise.com it was specifically indicated that all these benefits are "applicable" for cruise MSC Divina from February 25, 2018. This is cheating buyers. If it were not for the promise of additional benefits, I'd better book a cruise at the same price via expedia, where I could get additional points for this purchase. This is dishonest advertising in order to attract buyers through deception. But cruise com stopped responding to my letters. What for? They already sold me a cruise. Contact the cruise company directly. More guarantees of honor and conscience.

Very bad service. They make you wait on the line for long time and transfer between agents. We had to cancel the cruise due to illness and they won't do that. If we booked directly through the cruise line even if you did not buy the insurance, they will give you back credit. On top of that, they charge extra admin fees. Booking directly through cruise line is much better.

When you finish your reservation they will offer - rather push cruise insurance. They sell their own plan from an insurance company. Lines like Princess have better coverage for less money. Cruise.com will carefully avoid telling you about it. Once you paid you cannot buy the cruise line's insurance. You should call a few online agencies and tell them the best price your got. They might beat it or offer some incentive. Cruise.com is a factory and has no vested interest in helping you once you have paid. Plus, they book some many cruises that the cruise lines won't go up against them.