Yesterday I run into fraud with cruise.com. Me, my family and friends booked more than 20 cruises with them during last 3 years and never had issues. Yesterday when was the last day "kids sail free" I've made a reservation (invoice 2183390 with total $1283.85). I could easily book directly with Royal Caribbean, but I trusted cruise.com! After booking nobody send me any confirmation. I immediately emailed to them but nobody replied to me. Later when their chat became available I tried to connect with them but after 1 hour waiting I had no success. I emailed them again and all they answered was- I'm not booked! No explanations, no regrets. Just several words! We were shocked. A couple of friends of mine booked this cruise 2 days ago and we had plans together! My daughter was looking forward for upcoming cruise! All plans destroyed! Thanks God I haven't booked tickets to Puerto Rico yet! Then there was a missed call from them (after 14 hours waiting) but I'm in vacation now with 12 hours difference with US and I had a night but I tried to call them back. but after 20 min hanging on the line there was no success. Now when prices increase they sent me a new invoice 218475 with total $1843.35. It's $600 more!! They are crazy and liars! I can't afford it now. All plans collapse! Liars! Liars! The worst customer experience for the several last years! They didn't confirm my reservation on time and offer me a new price as everything ok. My friends are shocked! Everybody is shocked! Definitely never book with them- no me neither my friends! ...

Wasted an hour of my life on hold just to find out it was a false advertisement. What made it entertaining was the sales rep was just as confused as me and had to put me on hold for 45 min to discuss it with someone else. When she finally came back she said "its not valid, sorta like when you see an advertisement for a car and when you get there they don't have that car" or "when you see an advertisement for a refrigerator with an ice dispenser but when you get to the store, you find out you have to pay extra for those options" LOL, Seriously???? I said "sooo you are saying its a SCAM?" She said "YES, well, its like a promotional advertisement" DO NOT WASTE YOUR TIME!!

You're better off booking directly with the cruise line. There was no difference in the rate for cruise.com versus the Royal Caribbean website, however the promise of covering our gratuities led us to book on cruise.com. Instead, we found that that promotion only applied to certain bookings (that information was not available during the reservation process), and now any personal changes, such as room layout, dining time, or table selection, has to be handled via contacting cruise.com instead of easily modified on the Royal Caribbean website. In short, the promotional promises are a scammer. All you get is the exact same rate with the added inconvenience of going through a third party if you need to change certain aspects of your reservation.

Booked an Alaska cruise (last cruise of the season) thru Cruises.com. The cruise itself was terrific...Royal Caribbean...and we were not disappointed with onboard amenities, excursions, shipboard staff, etc. However, Cruises.com cheated us out of the "on-board credit". When we tried to apply it onboard, RCCL had no record of the credit and told us to check with Cruises.com. We were told by Cruises.com that we had to submit a claim after returning from the cruise, with a copy of a RCCL statement of onboard purchases. Have attempted for nearly two months to obtain the "claim form" from agent Mary Lowen...but have yet to receive it, even though we provided two email addresses. Now Mary Lowen is out of the office, available only during certain hours, does not reply to voicemail messages, and sends the obvious message that we have been screwed out of the promised shipboard credit. We are considering either a Mediterranean cruise or a European river cruise next Summer of Fall - it WILL NOT be thru Cruises.com.

I booked a cruise on Holland America via cruise.com. As I was going through the prompts the screen showed on board credit and beverage plus other perks. I agreed and gave my credit card, this was done on a Friday. I got the confirmation and did not see the promotions listed. I called withing the hour of making the reservation. The person I spoke to called H.A. and indicated I would get the package. I left my home for the weekend. On Monday I called to verify and question about the package. If I add it to my trip the charge $361/pp. I was told I did not use their site correctly. I followed all the prompts and pressed pay. No where did it say I was not going to get the package. I was told i didn't have the correct discount code. NO CODES ARE LISTED. I was told I should have called rather than use the website. Why would a company have a website to purchase a product/service and tell me I should have called. Now if I cancel I loose my $350 deposit. I will never use Cruise.com or recommend them to anyone. False booking information.

I found it almost impossible to get through to customer service. The instruction to select the different options did not even work. The rep promised they would send me a refund check for my entitled prepaid gratuities, but they never did. Now their answer is that the rep should not have said it. It was a big mistake on my part to trust cruise.com and Royal Caribbean. Cruise.com told me to call Royal Caribbean and Royal Caribbean told me to call cruise.com, the typical run around. I had to chalk this up as a bad experience with these two thieves. I lost so much valuable time dealing with both of them without receiving any satisfaction. I am no match for their incompetence and lies. I would never do business again with cruise.com and Royal Caribbean.

I recently booked a Viking River cruise with Cruise.com and so far so good. The customer service has been phenomenal. Hannah, my original agent even came into the office on her day off to book my cruise.

Stear clear of cruise.com. We were promised 100 dollars obc & the consultant blamed the cruiseline when it didn't appear. The cruiseline investigated & cruise.com had lied to me. I tried 5 times to get a response from 2 different consultants - no response. This company just wants your money - AVOID!

Don't ever book a cruise online. This company will not stand up for you when you have a problem or try to help what so ever. As a booking agency you would think they would go to bat for you. If you are going to book a cruise or a trip then go directly to the company you sailing with. I had horrible customer experience and they turned a vacation into a nightmare.

I have used this site to book three cruises. Each time the transactions were handled completely an professionally. Also, each time I needed to amend a reservation, ask questions, or anything else my emails were answered within 48 hours without fail. Also, on the last two cruises we received an additional $50 OBC as a nice way of saying "Thank You" for our business. I'll never book directly through a cruise line again!