Amazing hand cream . I tested once in the shop and my hands was definitely softer just from one use of this cream . I bought it straight away and not regretted that . Smell is fabulous with calming effect also it’s absorbing so quickly very comfortable if need for quick drying cream I recommend this . Definitely will purchase again.

Having discovered This Works In Transit Camera Close-Up in my M&S Advent Calendar I loved the smell, look and feel of it and was keen to order some more. I used Amazon for ease and it took me to the This Works website. The product was delivered on Wednesday and although it looks legitimate in terms of the packaging it has no smell and is nothing like the fresh/essential oil smell of the product that I love from my advent calendar. I called This Works customer service and was asked to email and send photos which I duly did. 48 hours later I have not received any update - which is pretty poor customer service in my opinion. If Amazon are selling old out of date / substandard product then surely This Works should want to know about it?

Although the company’s products are excellent (according to my wife) their customer service is awful. My wife had been gifted some ThisWorks products, and having liked them she went to their website to purchase some for herself. At checkout she was advised that shipping costs would be £10, despite Royal Mail shipping being free within the UK. On emailing the company to query why the Isle of Man was being treated as an international destination and therefore charged at a premium, she was advised that “the Channel Islands” are very expensive to ship to. The company might like to check Google Maps to learn how far away the Isle of Man is from the Channel Islands, and after doing that they might then like to check the Royal Mail website to educate themselves of the fact that postage to the Isle of Man is charged at mainland UK rates, not international rates. Other companies seem to manage this, so why not ThisWorks? Either the company sucks at customer service (what an atrocious way to respond to a new customer who is trying to purchase your product), or they are deliberately profiteering and charging a premium on postage prices without justification. There are plenty of competitor products out there so I’ve encouraged my wife to avoid this particular company until they learn how to deal with customers properly.

This Works has grown on me since last review. Quality products that work even though I still think beyond affordable for most, unless, maybe on sale. This is real is a shame as I think a lot of people would benefit from the products.

I never leave home without the pillow spray and recently had a sample of their hand cream which has a great smell and feels very nice to the touch. Dry leg oil is another favourite. Often deals to be had either direct or through retailers like M&S so worth shopping around

This Works is innovative, agile, swift, value for money and most of all its works!

Amazing products and prompt shipping. Excellent customer service team who help resolve any problems you may have.

I love this company’s products. Everything from the shower gel to the face products and candles. Their pillow spray is the most amazing thing ever and puts me to sleep every time I use it. My family are all receiving Xmas presents from ThisWorks this year!! I hope the start doing travel sizes soon on the shower gels and face creams like this pillow sprays, so I can take it all with me every where I travel!!!

Great products and good customer service. I’ve given as gifts too and recipients love this little bit of luxury.

Unable to apply a 25% off code at checkout and no way to cancel the order. Wrote a note coming a their contact us form because the phone goes unanswered but no one has got back to me. I guess I will just have to return the goods straight away for a refund