Lovely products, they smell great and really do work! Items are dispatched quickly, and their customer service is absolutely brilliant - every time I email with a query whether it's about an offer they're running or just how to use a product properly, they reply in a really short timeframe and with a really friendly manner. I've been impressed with every product bought and every email received.

Extremely poor experience. Have ordered some products from their EU website and paid in EUR, however since shipping was done from OUTSIDE EU i received an invoice for a customs fee that exceeded the value of the goods. Obviously I am not interested in paying double for this so i have rejected the order - waste of time and money, and I do not recommend any EU customers to be shipping on this website.

Good product, bad customer service. Purchases through the website do not report significant customs fees. For the purchase of 1 product of +/- EUR 30 you pay almost as much in additional import costs (!). The best the customer service could report was: [...] For all orders placed by EU customers, it’s from January 1, 2021, required that the customer pay any potential import cost such as VAT, duties and clearing fees. Therefore, we recommend that you clarify local regulations and chargeable tariffs in advance of placing an order. We are sorry for any inconvenience this has caused you. [...] EU customers therefore best buy these products through other websites of stores.

I have been sleeping much better since using the Deep Sleep Pillow Spray, and it smells heavenly! The Stress Check Clean Hands Gel is the only hand sanitiser I've found that doesn't dry out my skin. I took off one star because they use Royal Mail second class delivery so parcels take a while to arrive after ordering.

If you are not in the UK expect to pay customs. Although the site states EU and you pay in Euros the products come from the UK and you are liable for the extra charges. My order cost me an extra 50%. Customer services sent me on a copy of the terms and conditions, don't get caught like I did. Won't be ordering from them again.

I bought a few items including the deep sleep pillow spray, these were gifts for other people. Unfortunately I hadn't received my order after the 10 days it said it may take to arrive with Covid having such a huge effect on practically everything. So I emailed customer services who responded first thing the following day (I emailed out of office hours) they were quick to resolve this and sent a replacement out with next day delivery. I was very pleased with the outcome of my order and my query to them and won't hesitate to shop with This Works again and I can recommend the deep sleep pillow spray as I've used this several times before. Hasn't always helped me drift off quickly but seems to help me stay asleep when I do, and it smells incredible!

Got the deep sleep spray as a Christmas present for a friend who has had trouble sleeping for over 10 years. She has been using the deep sleep spray in the last week and said it has worked wonderfully. She has had a much deeper sleep and slept for 8-9 hours continuously in comparison to her usual intermittent 4-5 hours. This has made a huge impact on the quality of her work and mood as a result. Something so small has made a huge difference! Thank you!

I purchased the deep sleep body cocoon lotion and pillow spray as I was having problems sleeping. Neither product worked at all although I persisted with them for 3 weeks. I noticed that this works offers a 30 day money back guarantee so I contacted the company. As I had bought the products from a reputable store rather than from them directly, they refused to honour their guarantee. I really regret the £55 that I spent on these products and wish I had sent the money to charity instead. Please do not waste your money on these products.

My wife has used ThisWorks for years and loves the products the new hand sanitizer is a must have we have brought it for all our friends for Christmas I have had to contact customer service recently and what a great team they have working for them sorted my delivery problem I minutes not like other companies I have had to deal with over Christmas

Bought via work so no problems with delivery. I use deep sleep. I never believe in sleep products. And it doesn’t help me fall asleep. It does however work as it does put me in a much deeper sleep than without and I snore much louder apparently. Might need to get something for that now. But I wake up way more refreshed and sleep much more deeply which is great! Highly recommend the deep sleep spray.