I bought Deep sleep pillow spray. The product is good, but took far too long to arrive. I had been having problems sleeping because my Husband killed himself and a neighbour had bought me a small phial of the product which I was running out of. I would not order again, Boots make a similar product which I now use.

Complained about my candle which was faulty and dangerous to use. Customer service asked me a million questions - such as 'how did you light the candle, where did you light it' patronising to be honest. They told me to mail the candle back and they would investigate. Disgusting. I'm in lockdown and unable to do to the post office and it will cost a fortune to send the item back. So I won't bother and I won't but from these again! Shocking. As if the images I sent were not enough for them to send another!! They did not want to make things easy?!

I purchased the shampoo and conditioner after using at a Marriott Hotel and found that the shampoo makes my scalp break out and after checking more closely see many additive ingredients and that the “In Transit” line is made in China. My husband also experience scalp issues from the shampoo.

Mostly the products are great, but I bought a diffuser which stopped working within a month. I contacted customer services and got confirmation that my email had been received, but nobody responded. I have since contacted them twice more and each time been ignored, although I still get regular promotional emails.

Can't imagine going to bed without the pillow spray now.

I love the pillow spray smells absolutely Lush! Couldnt relax without it now. I will definitely order when this one runs out xxx

I ordered a sleep spray from these guys in 2017. I was added to their mailing list without my agreement. I made three written requests to be removed from their mailing list, all of which were ignored. I then called them in 2018 and threatened to go to the Information Commissioners Office. They assured me they would stop mailing me. What a LIE. I have still received their annoying and over priced product catalogue for the last year.Don't order anything from this company - once they have your details they will abuse them forever.

I found "This Works" while staying at a Radisson Blu during Christmas. I tried their shampoo, conditioner and body moisturiser made exclusively to the Hotel. It was so good, even just having the products on my hand, its light and you can tell its gentle and nourishing by touch. I came home from holiday and found out they have their products at Mecca. I tried samples and bought a few of their products like the eye cream, the breathe in's, the shower gel, make up remover pads, all of them have been wonderful. I've found my go to skin care products. I'm so grateful for you guys! Please make a shampoo and conditioner soon!

I purchased items on my Visa card 13 Oct. A week later, my card was hacked and an attempt to process a high value item was blocked as fraudulent by my card supplier. In view of the limited usage of this card, I suspected thisworks was the source. When challenged, they were adamant that their systems were secure. An email on 30 November from their customer service said that “a third party gained unauthorised access to the online ordering system of thisworks from 5th September until 19th October 2017”.

Brilliant products and amazing customer service. I last received an order from them where half of the items had gone missing along the way (you could see the box had been opened). Not only did they send out replacements, but they sent me some extra samples as a gesture of goodwill. Certainly recommend!