I bought two products directly from their website, but when they arrived one of the products wasn’t what I ordered. After contacting This Works they got back to me straight away and organised the delivery of the missing item. Very kind, communicative and easy to deal with. Thank you!

Awful customer experience. I have used the company before and like their products. However with the last delivery the courier messed up and This Works was really not interested in whether the package reached me or not. No response to my emails and when I spoke to someone they didn't really help and told me to wait. No interest whatsoever in providing a service. Very disappointing but there are plenty of other products in the market by companies who do care so I will be changing the products I use.

Decided to try .. This works deep sleep pillow spray, deep sleep body cocoon and deep sleep wash. I'm so disappointed. Even after several sprays I carnt even smell the pillow spray. Iv lain down to sleep but tossed and turned as much as any other night. Expensive for something that doesn't work.

Perfect Legs Skin Miracle makes your legs look good, but batch I got came off on clothes, sheets and towels. Use it but be careful and definitely wash it off before bed. I have contacted M&S (where I bought it) and ThisWorks.

I was having some trouble sleeping and my partner got me the deep sleep pillow spray. Being sleeping like a baby for the past week. Very quick delivery as well.

Love their sleeping spray really helps me at night and smells lovely!

Disgusting company! I only ordered once from them and got bombarded almost daily with their junk emails and regular crap by post. I had to call them to be remove from their database and was told it would take a minimum of 6 weeks to do this! Rubbish! Useless customer service! Only 5 stars reviews are kept live on their website everything else is removed immediately. I posted twice bad reviews and both got deleted within hours of me posting them

Excellent service, fast delivery, clear website, good sales! . Sleep+ spray is amazing for helping me not only get to sleep, but stay asleep. Good company with sound business principles. This works - it actually does!

Had an order which unfortunately hadn't arrived and had been stuck with Hermes for a week. On contacting Hermes it seems they'd lost it. I contacted This Works, letting them know it was a gift and therefore urgent, and they came back quickly and sent a replacement via next day delivery which meant it came in time!

Excellent customer recovery from Lucia! I purchased some items and appeared to qualify for the free gist of a candle, which I was very excited about. However, when I applied the discount from thisworks, I failed to qualify for the free gift. I felt that was a case of "giving with one hand and taking away with the other". I spoke to Lucia at thisworks and she kindly reinstated the free candle with my order - just arrived - gorgeous!