Phone Power is an excellent voip provider. My new order was processed in a timely manner and tailored to my needs. The support staff is very helpful and professional.

LOVE Phone Power and all it offers. Great people to work with when making the change to save money.

The service works great! I’m satisfied…

It has been an exasperating experience. It has taken nearly 2 months to get my numbers ported from ATT. I get a slightly different story each time I call support. At one time I was told everything was good, the numbers were ready to port, and I would have my devices in two days. That was about three weeks ago. It's probably ATT's faulty but I still don't have the service or the devices and I'm frustrated.

Excellent service convenient price price

INSTRUCTIONS TO SET IT UP COULD BE A BIT MORE INFORMATIVE AND BETTER ORGANIZED BUT ONCE YOU NAVIGATE THE WEBSITE TO FIND WHAT YOU NEED IT IS AS GOOD AS OUR PHONE SERVICE THROUGH XFINITY.

Terrible customer service and unreliable phone connectivity.

I was a phonepower customer for a few years from 2011-2013, when phonepower was a good company with good customer service and good technical support. Now, as a returning customer in 2022, I have found the opposite to be true. Website reliability is terrible, and they have some serious, simple-to-fix technical web issues that they refuse to address. Further, the technical support gives self-contradicting explanations. I don't mean things that seem to disagree: I mean false. For example, when the phonepower.com generated an internal website error when navigating to the login page, Technical support said the following throughout the conversation "we don't use usernames for login", "we don't use equipment mac address for login", "login is by username", "login is only by equipment mac address", "internal website error means login was wrong", "again, we don't ask for username at login";....when I tried in a different browser, instead of the internal error, I was asked for username and password...exactly as he said is NOT what happens and exactly said what DOES happen. Which one? ...at best, he was incompetent and didn't care about giving statements that contradict each other. At best, he was one of those people who acts as technical support for several cheap companies that only want to pretend they have technical support. Either way, he was an absolute jerk. I just don't want to do business with that sort of company. They used to be good. I am thinking they were bought out by some conglomerate to be a low-cost cash-cow, or they simple decided they don't need to have any kind of decent customer service any longer. I am so happy I realized this in the legal 30-day contract cancelation that became US law back in the 90s. Be careful to read the dates on reviews. All the good ones are 5 years old or older.

Fairly good service though a bit dated software, it usually works.

It was a long process to get the telephone number transferred, but customer support was helpful. Emails came to update status. equipment was easy to install and the phone app is also quite good. I can check voicemails regularly which had been a problem with my previous provider. Also can easily use "old fashioned" method of dialing a code from the phone! Amazing. i haven't had the service long, but so far am very satisfied.