Michael was very helpful and nothing was too much trouble. Explained things clearly and was knowledgeable.

Really appreciated Aaron's support. He was so knowledgeable and patient answering all my questions. Thank you so much.

These people are lovely! They are well informed and listen to you and your needs and recommend appropriately. They have handled a few items for us and we will definitely use them again and again. Brilliant, no hassle service!!

Excellent service from start to finish and quick completion time.

They had recorded when our fixed rate was finishing and contacted us early to re-arrange another fixed rate. The rates available were no where as good due to all rates going up but they did a great job.

Very professional and efficient service

Initial contact from Sam Eneas was professional & competent knew his subject well and gave me confidence & reassurance. I was taken aback that I had to pay an initial fee of £195 upfront to get the ball rolling. The only broker I have encountered who charged the customer, nearly all others the fees are paid by the lender after completion. My case was passed to James Spalding once a deal in principle had been agreed & he handled matters up to ‘Offer’ this took a week & was very slick & hassle free providing unprompted daily feedback. Sadly after ‘Offer’ it all started to turn to a ball of chalk. Tianna handled the completion initially & did not inspire me with any confidence or competence or experience. The conveyancers ‘Optima Legal’ were also woefully inadequate & no where near the top of their game - 16 times I had to personally phone them & explain that my current lender ‘Pepper Money’ had rebranded from ‘Optimum Credit’. It also took 4/5 faxes & redemption statements for them to understand this! 10 days were lost by their ineptitude & a week of Tianna’s poor performance & grasp if the situation. Handicapped by this was Xmas which should never have been an obstacle had ‘Optima Legal’ & ‘Tianna’ had bucked their ideas up to begin with. I also got fobbed off by ‘Tianna’ I told her my aspiration was ‘Completion’ by Xmas & she told me that it would be l on 4 separate occasions - Newsflash: 28th DECEMBER is not Xmas !!. Her boss Dan Collis who got involved also had a disappointing attitude “Oh well at least completion is before ‘New Year’. The end experience caused me stress unease & upset - all of which should never be the case ! Paid £195 for the privilege

Throughout the whole process the agent was extremely helpful and insightful. Great customer service throughout.

Great service

Easy - kept up to date - process went without any issues