Superb service…
We could not have asked for a better service. Having been given figures by our original broker that left us overwhelmed with potentially crippling repayments after our mortgage was up for renewal I tried the mortgage people. We were dealt with by Jess who was simply amazing right from the start. From Her helpful, courteous, couldn’t do enough for us manner to her hard work getting a mortgage in place as we had left it late for her to finalise. I would certainly recommend anyone to try these guys. If you get Jess it’s a bonus!
Inundated with phone calls from various…
Inundated with phone calls from various telephone numbers. Each and every time I block one number they use another number. I made a very simple enquiry online then was bombarded with telephone calls for several days afterwards. They will harass until they speak with someone…
The people I dealt with were…Emma Goffin
The people I dealt with were professional and curteous. I was kept well informed all the way through the process. When I requested a call back, I was called back at the most convenient time.
Easy to deal with and made it a fairly…
Easy to deal with and made it a fairly straightforward process.
I must admit it was a complicated…
I must admit it was a complicated process but Your Mortgage people provided outstanding support and I got a good interest rate
All very efficient and lovely people
All very efficient and lovely people
Verified
5* Customer Service
2 years after Simon Birkmyre at Your Mortgage People got me a brilliant deal on my remortgage, I needed to refer back to him for advice and details. Within 24 hours, he and Toby Hinton, his Senior Mortgage Completion Officer, both replied with all the relevant information. Exceptional customer service and response!
Extremely professional
Extremely professional and so very helpful. Will keep using their services until our mortgage is paid off
Had a great experience with these guys
Had a great experience with these guys, seamless hand-off to one of their mortgage experts who struck a great balance of informality and professionalism. Mike completely understood our requirements and was able to find the best the market could offer to suit our needs. Unfortunately we couldn't committ to their services but despite this Mike's professionalism and empathetic approach made it easy to discuss and agree a path forward, a real credit to the team.
Easy communication along with a good…
Easy communication along with a good product proposal.