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Very efficient and professional
Very efficient and professional. Would highly recommend
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Nothing was too much trouble.
The team took time to make sure that we got the best all round deal for us. It took time but the team made it all work for us.
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Completely stress free experience
Completely stress free experience, I was kept updated, informed of what I needed to do each step of the way and I will definitely be using them again for my next remortgage.
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Excellent fast service
Excellent fast service. No stress. Highly recommend
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Great service
Recently remortgaged with our mortgage people dealing with Peter and Kate. Both were very knowledgeable, kept us updated constantly and the process went very smoothly. I couldn't have asked for anymore from them. Great service. I reduced by mortgage term by 10 years, took some equity out and by doing this also reduced by overall outgoings by £500 per month.
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5* service
Absolute 5* service from Carly and Kate, all I wanted was a remortgage to a better deal reducing the term of the actual mortgage, and within a couple of hours that’s what I had. These guys have been so thorough, efficient and really know their stuff. Unfortunately the solicitor I used (Integrar) were completely incompetent, however, Kate stepped in and sorted all of that out, which made a very near stressful situation completely vanish. Obviously there is a fee when using a broker, but for me it has been worth every penny, as these guys really work for their money, and I simply don’t have the time to do what they did. I would never hesitate to use Your Mortgage People in the future and can highly recommend to anyone who is looking to fix a better deal. Thank you so much for everything, your customer service is the best I’ve ever had!
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Brilliant from start of remortgage…
Brilliant from start of remortgage right to the very end keep you upto date at each stage very quick completion would highly recommend them !
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Mortgage advisors are Incompetent
Mortgage advisors are Incompetent, Liars and management trying to cover up. They submitted our mortgage application with Halifax, week later the mortgage advisor called me to say the application has been rejected but they didn’t get any reason whatsoever from the lender in writing ( It’s a big lie to cover their mistake) and he said they had a phone call from Halifax to say our application has been declined. I was so stressed and desperate to find out the reason as we had all the documents in order. I didn’t believe from day 1, a lender will decline the application without giving a reason in writing but the mortgage advisor was adamant he didn’t get anything in writing. I had so many phone call and email with mortgage advisor asking to contact the lender to get the reason in writing but he wasn’t interested at all. Three weeks late, after making further complain, our complain was handled by a fellow mortgage advisor called Peter. He then confirmed in fact they did get the reason in writing from Halifax and he forwarded the reply from Halifax. After doing my own investigation, It turned out The mortgage processor messed up our application and typed completely wrong employer name , address including a telephone number that doesn’t even exist in the planet. Interestingly they had no knowledge of this until I point this out to them but yeah they call them self an expert in this industry. As the result the application was rejected for discrepancy and not being able to verify employer detail and Your mortgage people tried to coverup their own mistakes by not sending me the decision from Halifax for weeks. What is more interesting is when I made complain with email evidence about their lie and mess up on my application Mr Peter argue they have done nothing wrong and he has no decency to apologise and improve their service. Shame on you Peter.
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I've been updated throughout the…
I've been updated throughout the process regularly.
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Fantastic team
Fantastic team ! They keep you updated at all times about any changes. Only downside is, that you do not know about their fee , up until you get the mortgage offer,under wich you have no obligation to carry on , but its not as up front as it should be.