Thank you for your help

Very friendly. Got to the issue of my meter read problem. Has good knowledge and promised to sort it out shortly

Needed details about an updated bill De-Juan was so helpful in breaking down my updated direct debit. He did some calculations while we were talking so I could better understand how the new bill was put together. He also gave some helpful advice about my meter. Really appreciate the help, thanks!

Very happy with the support, thank you!

Wish I could give zero stars. What an awful company. I never even signed up for them and they’re charging me money, I added them to a debt relief order because I couldn’t deal with the stress and even with proof they are STILL harassing me 2 years on and now sending bailiffs to my house. I have sent multiple emails with proof of my DRO yet they choose to harass a single mother with mental health issues that I have made them aware of. If it comes to it I WILL be taking them to court!!

Nikita was very helpful

Dear Rebel Energy, I have noticed that my direct debit is set to increase to £111.72, and I do not see any valid reason for this change. My bills have been paid in full, and there are no outstanding balances on my account. So far, I have been fairly happy with your service, but if this direct debit increase goes ahead without a clear and justified reason, I will consider switching to another provider when my contract ends. Please provide an explanation for this increase and let me know if there are any alternative options. Kind regards Good Morning, Krisztian Thanks for taking time to get in touch with us, Your account is in arrears by £84.30 which is why the direct debit amount will increase. This can be reassessed after three months, as long as your bills stay under the new agreed direct debit amount. I hope that this can be of help today and should you require further assistance in the meantime, please do not hesitate to contact me again. Kind Regards, Qasam Dear Qasam, I want to clarify that my account is not in arrears. My direct debit is scheduled for the 28th of each month, while you generate my bill on the 2nd of each month. This means that the payment has not yet been taken at the time you review the account, which does not justify an increase in my direct debit. It is very disappointing that you are so quick to increase the direct debit before properly reviewing the situation. I expect you to reconsider this increase and ensure that my payments are accounted for correctly before making unnecessary adjustments. Please confirm that my direct debit will remain unchanged. Best regards, Good Afternoon, Krisztian Thanks for taking time to get in touch with us, I do apologize, but the account is in arrears of -£84.30. The direct debit payment will leave your account on the 28/02/2025, this will bring the account back into credit. Once this has been done, a direct debit reassessment can be done after three months. I hope that this can be of help today and should you require further assistance in the meantime, please do not hesitate to contact me again. Kind Regards, Qasam

Incompetent customer service. Never send accurate bills and regularly use debt collectors to scare you into paying what you do not owe.

I was well attended. I got the information I was looking for

Cancellation due to let falling through, De-Juan was excellent throughout!