Very friendly and helpfull So efficient

Why are Rebel ignoring my problems? I moved house in July 2024, was talked into changing to Rebel, worst decision ever. In spite of contacting them almost monthly asking for my meters to be commissioned then I would be receiving actual bills, not estimated ones, Nothing has been done. Each time I phone I am promised that an engineer would call, was even told on 20th February that an engineer would be out within five hours, I am still waiting. Have been told my case has been escalated, still waiting. I am 80 years old, don't get heating allowance, so have to budget very carefully, my worry is that they are under estimating my bills, then I get a huge bill from them which I will have difficulty in paying. I would advise everyone to stay away from this company.

Sorted my problem out quickly

Zizipho the operative was very helpful and knowledgeable when I called today and she resolved my query straight away, excellent customer service.

The person I spoke with was very nice and polite. Tried her best to resolve my issue.

Great quick , good customer service

NeelamS did a very quick job of putting my issue to rest. Thanks and Best Regards NeelamS. 😀

A simple excerpt of my latest email to rebel I haven’t had an answer to yet will summarise why they have 1 star. “ Hi there, I’m extremely confused by the charge on my gas for the last month. Normally I’m seeing around £13 a month roughly but for some reason this month it’s 620?!?! The lifestyle of this house is no different to other months so why am I seeing a 4669.23% increase?!?! That’s so blatantly wrong. I’m not paying anything close to that if your seriously trying to charge this as it’s so blatantly an error. I have looked at the houses smart meter as well and there’s no indication of £620 of gas being used. ” Edit: And of course Rebel will answer a 1 star review in one day (that’s a non answer) however I am typing nearly a week since my original email and I’ve not heard anything, I am currently ringing them and left on their obnoxious ringtone. I have seen on the bill the morons added last month and current month as my energy used rather than the difference- is this really that difficult? Edit 2: Finally had someone to speak too. Despite mentioning the gravity of the error there was no sense of urgency or even understanding the gravity of how bad of a mess up this is. I haven’t even got my money back and was told the bill will be reissued- well I’ve been checking the app since amd that’s not happened yet. £630 stolen and in the same bill it says gas should only cost £700 annually! Useless. Useless useless useless.

Excellent service from De-Juan. I was finding it difficult to understand why my account is in debit but he took me through and resolved my issue.Highly recommended

Spoke with Phakamani Gambushe. Very nice and friendly. Solve my problem in 2mins.