Very helpful and pleasant! Took time and contacted colleagues to address each issue. I would suggest that when customers are on hold the system plays music (or similar) so that customers do not think they may have been cut off because the phone went "dead") while waiting for customer service agent to return to the call.

Roy the sales telephone person was very helpful,informative, knowledgeable and reassuring that by switching to Rebel energy I would saving money as well as helping the planet, due to excellent Green initiatives.

Excellent service and a very polite and knowledgeable person to deal with

I've had trouble to login to the app so I called the helpline and Luyatandwa Menisi helped to resolve the issue. He was very kind and quickly found what was wrong.

I had an issue with the account. what mattered was that it was dealt with fast and efficiently. It was..

Very helpful, easy to get in touch with a human to sort out my enquiry.

I contacted Rebel Energy to solve my problem about my meter readings and payments and Luyatandwa Menisi was very nice. He helped solve my problem and give me good advices for the problem not happen again. Very thankful about your services

Spoke to a lovely chap called Tony who helped me with getting my tariff changed - after a frustrating experience with another colleague. He was patient, he listened, he empathised, he took his time looking into the matter and resolved the issue in a timely and stress free manner and even wavered the additional fee. I was considering moving to another provider, but my experience with him persuaded me otherwise... thanks for your help!

I feel that my situation was sorted quickly, I felt like I was listened to and the lady was really friendly and super helpful. I didn't have to wait long for the call to be answered and when I was on hold it was for very short timings. Overall very pleased with the C/service I experienced today.

The man explained everything to me and was patient when I asked him to repeat a couple of things