Members of staff were very helpful to pay bills.

I called through to Rebel Energy today to finalise setting up my account as I had received no correspondence after moving in to my new home; I was put through to Charlton Schilder who has been very helpful with sorting out my account, referring me to another service within the company that can help me receive affordable energy bills. Overall very happy with how the call ended up and I’m happy moving forward with this company as a first time customer.

If I could give no stars I would Absolutely dreadful company !! Just been sent a threatening email advising I owed 9.80 final bill This bill was settled in November 2024 ( have sent proof) To add insult to injury they state that they have tried to contact me numerous times- NOT ONE CALL OR EMAIL !!! This has resulted in problems with my new supplier which is still not resolved AVOID !

Amazing customer service. I was taking forever to open up my laptop and get into my emails, but the customer services man waited the entire time without complaining.

Unexpected email demanding payment - resolved. Received an email demanding payment - after an erroneous transfer 18 months ago - and with no other contact from Rebel in the intervening period. Spoke to Phakamani Gambusha who very patiently and politely took all details, and spent some time checking the account before agreeing to cancel the bill and close the account. Promptly received a confirmation email. 10/10 for customer service and speedy actions to sort out the issues.

I called Rebel Energy after I had received an extremely aggressive and menacing e-mail from Rebel Energy Payment Solutions Department. I tried to contact them to no avail. Eventually, I called Rebel Energy helpline. I spoke with Luyatandwa Menisi, one of the advisors. In a calm and very professional way he explained the problem and offered apologies on behalf of Rebel Energy. He sent me all necessary links and made further steps to sort out my problem very easy. I am so grateful for his assistance and completely satisfied with the Rebel Energy helpline service.

My concerns and questions were answered fully and we both moved on with the agreement during my phone call.

Though I am no longer with Rebel energy, but I spoke with Zothi (I don't know if I get the spelling right) she was clear and understood my complaints as regards my old account. Rebel is customer friendly. Thank you

Tried settling a bill with Rebel before switching providers (previously had used a bills company - UniHomes which had used Rebel as the underlying provider) and the website was unusable in terms of accessing bills and attempting to make a one-off payment to settle the bill. Called their customer service 5 times and everytime was told the reason I couldn't pay was because my gas and electric were under separate accounts and that they were failing to merge them. Received several weeks worth of threatening letters asking to pay different amounts each time and every payment method provided simply did not work and after 2 months of silence from Rebel's end they sent a final payment notice with threats of a debt collector and the website still refused to let me pay! I've been trying to settle this bill for months and I'm a student living in a student house and this has caused me so much stress, especially in the last few days. Their website must be fixed in order for people to make one-off payments and their back office technical systems are awful and customer service has been extremely poor in the past 5 months I've been trying to settle this bill. 0/10 - If you're going to run an energy company, excellent customer service isn't just a want its a NEED

Very helpful and kind