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MR Phil

19 February 2025, 00:22

  • GB

No waffle

Owen, No waffle, friendly and professional and knowledgeable on his subject.

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KC

19 February 2025, 00:21

  • GB

Excellent customer service, would thoroughly recommend

Zizipho Mapukata made my experience great. She immediately understood the question, resolved it (which wasn't the simplest enquiry), and followed up as promised by email. I was dreading having to spend hours if not days trying to sort this out (which was nothing to do with Rebel Energy, it was a third party who had created the issue) but it was a huge relief to speak to her and have an outcome straightaway. There was also a good experience in that I did not have to spend hours holding - their call back system worked and I had a call within a few minutes rather than waiting in a queue. Zizipho also checked on how it could be resolved quickly (it may not have been had she not understood the urgency and grasped the issue as soon as I explained) and came up with a resolution which as mentioned was then confirmed via email. We've not used Rebel Energy before as a supplier but certainly will look to changing to them in future. Many thanks for making what could have been a nightmare into a really excellent customer service experience :)

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Toby Skelton

19 February 2025, 00:12

  • GB

Prompt service

Kirsten Visser was very helpful and helped me to fulfil my request very quickly. Thank you very much.

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Angela

18 February 2025, 23:20

  • GB

This gentleman was very helpful

This gentleman was very helpful. He was very understanding listen to what I had to say and helped me sort the problem out

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Geoffrey Maude

18 February 2025, 20:42

  • GB

Thanks kelsee

Thanks kelsee . You made everything so easy to deal with .

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Shery Hassan

18 February 2025, 19:41

  • GB

I was very happy with the deal that he…

I was very happy with the deal that he gave me

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Obumneme

18 February 2025, 19:35

  • GB

This is the best customer service I…

This is the best customer service I have ever received, giving the full details of whatever you want to know about,am so happy and excited.how I wish I could be speaking with her,each time I call for help.

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Mr Kingham

18 February 2025, 17:34

  • GB

Professional service

Chelsea is dealing with my request very professionally and promptly. It’s great to have a real person on the end of customer service for a change!

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Carol

18 February 2025, 03:14

  • GB

Very polite & professional man…

Very polite & professional man answering all my questions.

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MR

18 February 2025, 01:26

  • GB

The guy is very calm to explain to me.

The guy is very calm to explain to me.