What a really helpful and polite young lady Celeste who helped me straight away with my question about my bill. Thank you

I had a great experience speaking with Nathi today, he was incredibly helpful and answered all my questions thoroughly. His knowledge and professionalism made the conversation smooth and enjoyable. I appreciated how patient he was and how he took the time to ensure I understood everything. Overall, it was a positive interaction, and I feel much more confident moving forward. Highly recommend reaching out to him if you need assistance!

Following my review on 17th March and Rebels response to it stating “they were concerned and wanted to get things sorted” guess what’s happened? NOTHING!!! They’ve done nothing!!! They’re full of empty platitudes. Respond in a fake caring manner so anyone reading reviews before switching might think their customer service is good. I had a request for additional information, I.e account number, which is in the subject line of that review, along with the complaint reference number 🙄 I now look forward to the response to this one. I’m resigned to the fact that this is all going to OFGEM REBEL - you are a damned disgrace!

I spoke to Janine today and she was extremely thorough and patient when explaining everything to me. She was kind and friendly and I couldn’t recommend her service more! Thank you.

Nosiviwe was a pleasure to talk to today, really helpful and efficient

Nathi was able to resolve my query with no issue. Thanks, Nathi

Rebel energy The customer Service was excellent polite and very helpful. Keeping me up to date of what is happening. Until I received the appointment for the engineer to fixed the gas meter.

Nathi was so wonderful to me. I was really pleased to talk to him. He is the first one who I got really nice in Rebel Energy. I didn't get rid of my problem but I am hoping that Nathi would do something better for me. Thanks a lot, Nathi, you are so kind.

Terrible service overall, what a nightmare. They did not close my account correctly, despite me sending over exactly what was asked of me. This was two years ago. Instead of contacting me, they went to a debt collector to try and get £5K plus from me, for unpaid bills. Despite not living there for two years. I managed to sort this, but no apology from either the debt collector or Rebel. So I contacted them to highlight this terrible service, and to ensure my account was closed for good. They've now closed the account, and said I have to pay £110 (66p per KWH is insane btw when I've been paying 25p per KWH since I moved out and switched), but no actual empathetic or genuine apology for the two months making me sick with stress about potentially having to pay £5000.

I had the pleasure of speaking with Janine, and I can’t thank her enough for her help. She was incredibly understanding of my circumstances and went above and beyond to assist me. Her kindness and professionalism made the whole process so much easier. Such a lovely person—she truly cares about the people she helps. Thank you, Janine! Highly recommend her service. Jaya