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james.alexhotmail.co.uk

07 June 2024, 15:36

  • GB

Never use this company, dreadful.

I have given one star because it is not possible to give zero. I placed an order with this company over two months ago on a 5 day delivery promise. I have chased this order multiple times and all I get is lies. They tell me "they are working through a back log and will deliver shortly". They have told me this lie several times over the past 61 days and despite me pointing out to them it is obviously not true, they persist with this story. Avoid them at all costs, worst customer service I have ever received.

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Angela

07 June 2024, 01:35

  • GB

Do not use this company

Please not do use this company. Placed my order on 7th May 2024, approved by Pharmacist same day after 7 day wait it was still processing, so raised ticket to chase; 5 days to respond promised item would be despatch by end of following week, stating they had back log, chased again, similar unhelpful ambiguous response will be with you next week. Was given option to request refund or wait. I selected refund on 28th May to date no response. I got my money back by submitting dispute claim with my bank. Not sure what issues are but this is one of the worse customer service I have experienced probably a one man band with fancy website and no infrastructure or manpower. Totally dishonest responses. Lesson learned check Trust Pilot before placing order! Cannot recommend.

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Jl

06 June 2024, 18:03

  • GB

Ordered on 29th of April

Ordered on 29th of April Contacted a week later Huge backlog it will be with You end of next week Repeated this patter throughout may Have asked for a refund no reply.

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Pamela

05 June 2024, 18:22

  • GB

POOR CUSTOMER SERVICE

I ordered on the 6 May and up to now I haven't received my order,I tried to call,send emails they not responding me at all,they don't even update me on the order up to now,It's June now still I haven't received my order.Very poor service..Please refund me

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Evrydiki

05 June 2024, 14:13

  • GB

Avoid avoid avoid.

Avoid avoid avoid. Placed order in March never shipped the order initially responded to say how sorry they feel for themselves and then completely ignored me. Do not order!!!

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Jane Trim

05 June 2024, 03:58

  • GB

I had placed an order in March I have…

I had placed an order in March I have never received my tablets I have contacted them every week since March asking for my tablets or refund they send an email saying the will get them sent out or refund it’s now June and no tablets or refund.

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D C

05 June 2024, 03:28

  • GB

Took my money but don't provide the product

My prescription never arrived from order in March. Cost of order circa £20. I chased up by email and received an email explaining some issues with their warehouse. Still order. never arrived, so sent a further email and received the same automatic message about problem with their warehouse. Eventually, I was offered a refund which I accepted. This however never arrived despite numerous chasers. I've not been able to call them as they don't publish any tel number. My advice, go to another on-line pharmacy. These guys take your money and disappear with it.

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Richard Waller

04 June 2024, 22:14

  • GB

I placed order on the 7th May 2024

I placed order on the 7th May 2024, the money taken from my account on the 10th May 2024. Having written to the Director twice numerous emails, I still have not received the order as of 4th June 2024 !!

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Paul Capner

04 June 2024, 19:44

  • PH

This store is a hoax

This store is a hoax This store is a hoax. We placed 5 orders that were never delivered. Despite numerous attempts to contact them via messages and emails, we have received no response. Additionally, there are no phone numbers listed on their website. Do not trust this store.

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Adam Lanning-Molyneux

04 June 2024, 17:21

  • GB

Made an order 3 months ago and haven't…

Made an order 3 months ago and haven't recieved it. They have ignored my support requests for the last month