A huge thankyou
Victor came to the house about making our wills and power of eternity , he made us feel comfortable and explained everything to us ,which made us feel much happier, in doing so we decided to take the offer thank you victor
Excellent service
Excellent service the consultant gave excellent advice when needed and was very helpful and professional
Excellent service
Prompt for appointment, also very helpful in changing date/time when our circumstances changed. Victor was extremely clear with explanations and very business-like. Thank you.
helpful will advice
Very helpful guidances from a very experienced solicitor and swift response as always. Thank you.
Writing Our Wills
We elected for a home visit as apposed to an office environment, making the whole experience far more relaxing. Victor Norman our man from the office proved very re assuring, making us at ease with the appointment. Within an hour are requests were noted and we would see the drafts within a short period. With only one typing error needing corrected our Wills arrived within a week.We have now both singed and witnessed the documents and are in safe keeping Brilliant Service.
Punctual home visit
Punctual home visit. Both helpful & knowledgeable. Able to answer all our queries. Happily purchased products & also to recommend this Company
Very friendly and helpful
Very friendly and helpful good honest advice.
Excellent efficient friendly service
Excellent efficient friendly service
Poor Admin and Poor Customer Services
I engaged this company to set up my PoAs for both health and finance, my will and to arrange for my house to be put in trust. After much chasing over a period of 18months I did receive my will and Trust. However, I still had to chase them for my PoAs. Victor assured me that all was in hand and blamed covid and people working from home at the Office of Public Guardians. After I had been chasing Westcountry Estate Planning for nearly 2 years they stopped returning my telephone messages and my e-mails. I felt ignored. I contacted The Office of Public Guardian, who informed me that they did receive the application 4 months previously but returned it to Westcountry Estate Planning because it was out of date. I decided to apply for the PoAs myself and received them within 2 months. Westcountry Estate Planning denied ever receiving my letter of complaint or the documents that were returned to them. This company needs to improve their admin and customer services. they have provided very poor service. I would not recommend this company.
Easy to book an apointment and arrived…
Easy to book an apointment and arrived on time. Explained clearly the impotance of the paperwork. If there is one thing i would have liked to a follow up call to check you had recieved the goverment payment notice.