The folks at Exceptional Villas were outstanding to deal with. Very responsive to any questions and communicated with us very well. Great experience!

The Team was very helpful. Made planning easy!

The entire process was seamless !

The Exceptional Villas staff is super attentive, responsive, and patient. The booking process was a breeze and they were helpful with finding outside sources like a cocktail making class and driver. Highly recommend booking with them!

Excellent pre-arrival concierge services! Mary was very communicative about updates to our itinerary and followed up with reminders regularly. I had no worries that everything would be set up and on schedule because of her diligence. Most of our issues with our villa came once we arrived; we communicated them to our property manager as they arised and they were mostly fixed. The wifi wasn't working and the property manager/staff had to bring in a new router/network for our stay. Wifi was strongest downstairs and practically non-existent once upstairs. Next, the hot water heater hadn't been turned on for the property, and most of us had to take lukewarm to cold showers that first night. We notified the property manager the next morning and in her response, she indicated the owner had *just* turned on the heater. When first meeting the property manager, she communicated that if we needed ANYTHING to call or message her on Whatsapp. We decided to schedule our taxis to dining reservations and excursions through her. Friday night, however, she was completely unresponsive, causing us to have to walk 30 minutes to the entrance of the gated community we were staying to hail taxis for our dinner reservation. We ended up being 30 minutes late to dinner as a result and the property manager didn't apologize or have an explanation for her unresponsiveness other than "I was unavailable" when asked about what happened. A final minor issue was the presence of millipedes on the ground floor, especially at night. We attempted to relocate them outside humanely but they were hard to avoid. We knew to expect a critter every now and then due to the environment, but these were annoying and gross. Overall, we enjoyed our experience with Exceptional Villas and inconveniences were minor and often quickly resolved.

Your company was professional in every manner. What more can anyone say?

I couldn't have had a more helpful and easy experience with Exceptional Villas.(so far!) I think I've exchanged over 50 Email requests,all answered promptly and effectively. Nothing seemed to much trouble and I felt like I was being dealt with personally. I would have no hesitation recommending them or using them again, Special mention to Rowena who's been a superstar 🌟, Thanks again,

Super responsive and very helpful.

From the first inquiry about booking with them up to the week of our departure, communication was absolutely wonderful. This is a true 5 star experience when you book through Exceptional Villas. They take care of all reservations from restaurants to the rental car. We will absolutely utilize them in the future as they make taking a vacation very easy. My wife and I could not be happier!

The short response time to inquiries and requests.