We had the worst experience ever with Direction Law. The 2 people assigned to our case were completely and utterly useless and had no interest in acting on our behalf, despite being hired to do exactly that. It took us 7 months to sell our shared ownership apartment because they never once responded to an email or answer the phone. No chain on either side so it should have been much quicker than this, but our lawyers at Direction Law would go for weeks without any communication and claimed they were chasing things from certain companies when they weren't because us and our buyers would hear first hand that they had never heard from Direction Law. We were taken for a complete ride. We had to chase every single email we sent at least once and had to leave multiple voicemails just to get a call back. At no point during the sale process were they willing to give us any sort of advice or timescale on the sale - every time we asked they dismissed us and said they could not disclose any information or offer any sort of advice. This led to them giving us 7 days notice to exchange and complete which left us homeless and in severe financial difficulty. They continued to shift the blame onto everyone else when it was their lack of communication and action that got us in this position. We sent complaints throughout the process directly to the 2 people on our case and they were never acknowledged or responded to. We were having to communicate with our buyers on a daily basis because their lawyers were getting no response from our lawyers at Direction Law, so we had to continuously be the middle men between our buyers and the lawyers, which is not how it should work. We were told things like 'our computers are broken' & 'our phones don't work' as an excuse for ignoring all of our correspondence. Even on completion day Direction Law refused to give us our money on the same day unless we paid an additional fee, to get our own money in our account so we could hand over the keys on a date that they forced us into by not communicating with us at all during the process. We have multiple emails and messages showing how little they communicated with us and how much they ignored us throughout the process. We filed an official complaint after the process was complete and they dismissed everything. I urge you to never use Direction Law. Trust me when I say it is not worth it. There is a reason they are cheap and unfortunately we fell for that - I hope you don't after reading this review. They are the most incompetent, disrespectful, rude and useless people we have ever worked with. Do not use them.

Amazing service! Responded to all our queries. We are happy!

Thank you to Maisie Tickner she make my home purchase smooth and easy.

The responses were prompt and service was good but there were consistent errors that had to be pointed out. It made us nervous when the contract had factual errors re rent, maintenance fees. Infact, even the invoice had errors that included costs like mortgage fee when we had not taken a mortgage. We felt like we needed a lawyer to check our own solicitors paperwork due to this.

Absolutely nightmare. Goes through 12 months of your bank statements on an online app called “Thirdfort” Asks for details of certain funds even if it’s from a family member or partner. They also don’t answer calls often. I’ve had to now pull out so that’s a waste of money. I’m now with another firm whom only ask for 3 months statements. Worst and very stressful experience.

Very fast and efficient service when buying a house. Would totally recommend

Amazing and professional company! The smoothest process I have ever experienced with these competent people! Emails replied straight away.

THANK YOU! I am very grateful to everyone who has helped me through each stage. From someone who needed so much support and further explanation the past few weeks I am so appreciative that everyone took the time to help me understand. Emily Searle has gone above and beyond to help me through each stage, making the whole process so much more enjoyable. Her kindness and patience has been extraordinary, I can not thank you enough!

Great experience with house buying

My expectation was very high at the beginning but as time goes by I started to question if I'm using the right company. Never picked up my calls and must keep chasing for things to get done. Was a stressful experience but got the house in the end so I can't complain too much. Would have been much happier if I felt that I was taken seriously.