Update: Customer Service did email me back and after some back and forth, backed out the auto-approval and I was able to request edits. I was still unable to communicate with my creator and had to pass messages through CS to her, but they apparently passed the information on. Original review: Customer service number goes to "busy signal" and hangs up on you within seconds. Can't leave a message. I emails to customer svc. go seemingly nowhere. Creators are unable to manage videos after edits (IF you have the option to request edits at all, which I don't on current video) Once Billo "automatically approves" your video (that is stuck and my creator and I can do nothing with) you are no longer able to communicate with your creator. THE CHAT IS DISABLED!!!! I have worked with 2 creators, and I have 1 video that is not acceptable due to the platform not allowing either of us to manage the videos needing edit. Creator #1 had to send us the final edit OUTSIDE OF THE PLATFORM. The second creator offered to do the same, but Billo auto approved while I was waiting for CS to email me back and NOW I CAN'T COMMUNICATE WITH THE CREATOR. I should also mention I didn't get a video until about 12 BUSINESS days after product was received...but if you don't approve immediately within 3 days...not just business days... (because you're trying to get help from Billo) then Billo auto approves and you are stuck with garbage you can't use and a creator who is helpless to help you. If CS was accessible, it would be better and if you could request and receive a simple reset on the video upload issues by IT, that would also solve a lot of frustration. My creator was awesome, we really wanted to use her video, but it won't work because she couldn't upload the correct video to Billo. Now it's auto-approved and I can't do ANYTHING. WORST!!!

in one day I received responses from 9 women with samples of their work! The video is not made yet but so far I was pleasantly surprised at how seamless it is.

Getting a video here is EASY, no matter whether you need 20 videos or just one. The process is fast, easy, and straightforward. Not the case with most other similar services with their MOQs, credits, and subscriptions. The creators here are top notch too, especially if you choose the premium video. Every project usually gets not less than 5 creators.

Such a great resource! So glad we discovered Billo for high-quality videos!

Billo has not only been able to provide us with incredible content creators from a variety of ages but also they have been there every step of the way helping us from A to Z. A special shout out to Jomantė who has been the biggest support at helping us achieve all our goals. Billo has everything you need in one place and we could not be more happy!

I do very much enjoy using Billo as a way to supplement my income! If you're working consistently, it's easy to make $1000+ from it a month. However, I have issues with the timer system as you have 5 days to make the video and get it back to the brand. That timer does not pause if you're waiting on a response from the brand or from Billo support (who has taken 4+ days to get back to me at high volume times). Or during the holidays, which I do think is unfair because most people aren't working then, so I think there should be some sort of holiday pause. I also think that some brands ask WAY too much for what they're paying for. They pay $25 for a video expecting to get the quality of something that people pay hundreds and thousands of dollars for. As a creator, it's very frustrating. Otherwise the app is very straightforward, Billo support is very friendly and supportive, and there's such a wide array of products!

Happy with the results! Super simple process, lovely creators and customer support. You need to be clear and straightforward in your brief to get the results you want.

Awesome experience ! I love this app!

Very intuitive, easy to create tasks and briefs, good creators, easy communication tools with creators and Billo support.

We got our video in a timely manner and the creator included everything we requested in our video. We will definitely be using billo in the future for our content needs.