What a truly awful company to deal with. Looking at their website you'd be mistaken for thinking that customer service was at the heart of the business but you'd be wrong. I paid for supply and installation of a wireless thermostat - Plumb Arena were great at taking payment immediately, but then two weeks went by without any communication from them to confirm installation date. I tried calling many times and the majority of times you get diverted to voicemail - despite leaving several messages I got no replies. I sent emails and again no replies. Eventually I managed to get through to a real person and was told I would get a call back the following day with a confirmed installation date. But that call did not happen either. So, cancelled order, and will go elsewhere. Would never use this firm again nor recommend it.

It is really bad service Ordered received order confirmation and that is it After nothing after 6 days when chased them they said will come back to you shortly But no reply Call them again but the stuff don't care best thing they can do is just cancel your order no matter you wasted one week waiting for goods Call back to manager still same ignorant So over all it is wast of time with them

Excellent service. Ordered heating thermostat p.m. 8/11/16 received a.m 9/11/16. Cannot fault, will use again, if necessary, and would certainly recommend to anyone.

Ordered Mixer Tap on a Friday afternoon. Kept up-to-date with estimated delivery time, and delivered as promised within a 1 hour slot on the Monday morning. Great customer service, Plumb Arena - keep up the good work.

Online ordering is straight forward, however it stops there. Email confirmation is basic and leaves you hanging, wondering if you will receive the order. "A member of our customer service team will be in touch shortly to arrange delivery of your order" No they won't... After several days of expecting a telephone call or an email, they had to be chased to find out what was happening, the call handling was poor, abrupt and portrayed unprofessionalism from the start. Eventually they did dispatch and delivery the part (twice), but customer service to rectify problem with the wrong item is non-existent. If you do speak to someone you are fobbed off with put it in an email... They never reply to an email... Summary: Prices might be good, but the service matches the price - cheap You might get double you monies worth - emphasising poor management Customer service - a concept yet to be invented it would appear

Highly recommended ,very price competitive.

Ordering was simple, delivery excellent. Will use again.

Superb product. Cheapest price around. Expected it to be delivered in 2 days. It was not. Had to change delivery address. Plumb arena had difficulty communicating with the delivery company so product eventually arrived much later than expected after many calls from myself.

I received a Honeywell central heating controller which failed under warranty so I contacted Plumb Arena who quickly sent a replacement unit.

Great savings on the part I needed with very fast delivery and well packaged. What more can I say? I'm a very happy customer.