We've been with TuGo for the past 4 years (annual policy) after our broker recommended them, and it's been a great experience. Their prices are fair, and when we needed to file a claim, it was hassle-free. Even with some receipts in Spanish, they processed everything and provided a full payout. One of the best features is the MyFlyt flight delay insurance that comes with the policy. Just used it again - our flight was delayed by over two hours, and we got a message offering either a lounge pass or cash. Chose the cash option, and the money was in our account within minutes. This is the third time we've taken advantage of this benefit, and it's always been quick and easy. Definitely recommend!

We have used Tugo for the past 4 years (annual policy) because they were recommended by our broker and their prices were good. The test comes with a claim and they were great. Some of our receipts were hand written in Spanish but we got a full payout. And, the bonus is the MyFlyt flight delay insurance that comes free with your policy. Just benefited again tonight. When our flight was 2 hours late leaving we got a text and email asking if we wanted a lounge pass or cash. Took the cash and chose transfer and the money was in our bank account in minutes. Slick. Third time we have had a benefit under this insurance.

very easy to receive help understandable submission process paid in full my reimbursement

TuGo took care of all the details in covering the cost of my medical dilemma. I didn't give 5 stars because of the months it took, which caused me concern about whether the costs would be covered or how much I would need to pay. It simply came down to the deductible in the end, which was great. I would recommend them.

They paid my maternity insurance very quickly, very good service, enthusiastic advice

The service, from the help we got from the agent on the phone to fill out the claim, to the quick settlement is the best I have ever had for insurance claims.

Quick turn around with the submission for coverage; claim completely and fairly addressed; deductible was reasonable. Would definitely use TUGO again!

Claim was processed quickly, no questions asked. Payment was received within a reasonable amount of time.

The agent who spoke to me was excellent and very helpful. She is personable and knowledgeable which meant that we got exactly the policy we needed.

The price for seniors is excellent. We don't need a medical. There was no hassel to get reimbursed for my ambulance bill.