Edit after Refund - Aug 12th 2021 I have just received a full refund from Racing Breaks with an email apologising for the delay for the process. I suppose this was the best outcome after what had happened previously and that furlough put an unmanageable strain on their resources. Happy with the outcome after a stressful few months for all. Original Post - July 19th 2021 I booked a trip with Racing Breaks for the Grand National 2021 in August 2020 explicitly agreeing a refund if the event would not allow spectators. Up until May 2020 Racing Breaks returned my emails, answering any questions and assuring me that they were awaiting refunds from their suppliers and would then pass on the refund to me. Since then, after sending a number of emails I haven't heard anything back about my refund of over £2500, despite lots of social media posts. I have sent the messages on social media, personal email, work email and nothing has worked. Unfortunately, I will have to take this further.

After all the uncertainty of the last year And not knowing we could actually attend until the last few weeks I have to say well done everyone. This must have been such a logistical nightmare to organise but racing breaks kept us informed and up to date the whole way . Great day delivered as per expectation Had a great day at all levels . Fully recommend and will use again . 👍👍

Good service Oliver Doherty very helpful answering my many questions

Just booked for the Derby next year, very helpful, answered all my questions, when I had left a message they got straight back to me,

It was easy to make the booking and Tom was very helpful. Would use again

very easy very friendly booking experience

Communication is slow and poor. I’m booked for Ascot and can never get through on the phone to discuss the booking - which likely won’t happen but I need to make childcare plans if it is and have arranged and paid for non refundable transport.

Oliver was most helpful. Any queries were answered clearly and helpful advise was given. Very easy to book with racingbreaks. Thank you

Fantastic customer service and communication, and have really been impressed with racingbreaks over the whole of the pandemic. I will use them for all future racing bookings.

I have previously left this Company a negative review over an owed refund which was not received. However, Racing Breaks have subsequently returned all monies owed and went above and beyond to repair our damaged relationship. It was a clear indicator to me Racing Breaks clearly care about their customer service and the relationship they have built with their many customers. I have since re-booked racing tickets through Racing Breaks for Cheltenham 2022 for a party of 6. Racing Breaks made this booking very easy and once again did everything in their power to make up for my previous bad experience. I would like to particularly mention Tom, who is very professional to deal with and clearly cares about the service the company offers its customers. I would recommend Racing Breaks to all who are looking for a racing weekend or holiday - from package deals with tickets and hotel to just one day racing tickets, Racing Breaks regularly have come through for me and provided me with many memorable experiences.