Thank you for the quick turnaround on my L'Arc trip. Was really worried about going and I know it's not even cancelled yet but you helped alleviate any fears we may lose any money and moved it straight to next year

Joke of a customer service. No acknowledgement of my email. No contact with myself regarding the current situation and how my order would be handled. Considering their booking fees you think that there would be enough to have staff to hand

The usual automated response received from racing breaks following my review yesterday! I would suggest that if they cannot meet their legal obligations in providing their customers with refunds, maybe they should take their staff off furlough to manage the demand that they state is the reason for the delay 😣 being a keyworker and having worked throughout this pandemic has been hard enough but dealing with this nonsense from racing breaks is really below the belt, the refund I am owed is over £3,000 and i have today reported racing breaks to Trading Standards. They are using covid 19 for their own financial benefit whilst also being supported financially by the government - an absolute joke!

I have booked with Racing Breaks numerous times now and I can’t speak highly enough of them . Unfortunately my trip to this years grand national was cancelled due to the covid outbreak. However , I was more than happy to move my money over from the cancelled grand national to the Arc in Paris in October . The racing breaks team couldn’t have been more helpful during what must be extremely tough times for them . I am really looking forward to my trip to Paris and I am looking forward to booking with racing breaks again in the future .

I understand that these are unprecedented times, however every other company that I had booked events with have communicated well and refunded our money. Bookings are processed very quickly and efficiently and given that it’s done electronically there is no excuse for not refunding an event that should have taken place in June!!! Why do you bother asking for my details only to issue the bog-standard reply that I received so many times.

Regrettably decided to move this years Arc booking to next. Done without incident. Last years trip was so enjoyable & well organised by Racing Breaks that I booked for this year but now looking forward to next.

Great service, didn't want to attend the L'Arc this year and they kindly moved the booking and my deposits to next year. Quick polite easy

The website to book ascot tickets was easy to navigate and processed the booking efficiently.

Great website and can’t wait for our break. giddy up there

Still waiting for a refund despite numerous emails and promises of refund - my Non-event was 29th March!11