Absolutely terrible company to book through. They were quite happy to take £500+ for an event that was not fulfilled. No humans to talk to and an automated email response stating that I am not entitled to a refund due to their terms and conditions. Absolute rubbish. I will continue to make a lot of noise until I receive my refund

Do not use this company been waiting for a refund the grand national was told it would be may then June now July now I've received an email saying I'm not entitled to a refund when the jockey club have refunded all payments back to racing brakes I can totally understand the situation at the minute but to tell people that they have no staff to give refunds but they have stuff to take new bookings is a bit of a joke

Have sent several emails regarding refund for racing meeting this weekend and still no response.

Easy to read package details allowing me to make an informed choice...so excited for our 2 night stay and race meet.

Easy to book and easy to run off.

Wrote a poor review a few days ago, they replied to review asking for further details which I sent and then notice it’s the same reply they sent to many people on here and still no response. They owe me over £500 in refund for ascot and nobody available to talk to? I have spoken with ascot direct who asked for my details and found my booking and told me they have refunded racing breaks. So why does this company think they can keep my money?

Would highly recommend, very helpful and professional

Awful customer service I certainly will not be booking through them again. I’m waiting for a refund of £500+ for a group Ascot booking. I have contacted them several times via phone which is not manned and email for a status and not yet received a satisfactory response. This is already a very difficult time for a lot of people and I have relayed a couple of delicate issues for which they have no regard. I’m very disappointed and the ambassadors i.e Frankie Dettori and Jim Crowley need a dressing down!

Have emailed several times and tried to call. York races music event cancelled and it was a school end of term celebration. As it was a group booking I felt obligated to return the money to the hard working teachers thinking my refund would forthcoming but no no response whatsoever!! Even an automated response so I knew I was in a system awaiting refund. Very disillusioned and would certainly think twice if I were to want to book again. Know things are hard with Covid but they are not the only company in this position and I haven’t any issues elsewhere when an event is cancelled.

Thanks to remotely moving my booking to 2021 with ease. Must be a dreadful time for this business with no crowds at racing. Looking forward to a beer with Frankie at the DWC.