Carolina Stone was really helpful in my change of order problems!

I had a lovely exchange with Melissa Mares this morning. She responded to my call in a timely manner and was very professional. I would definitely recommend her to my friends.

I had the wrong address on my order and the customer service team was amazing with resolving this issue. Can’t wait to receive my pole.

Wonderful customer service!! Very friendly and very helpful. Easily solved my problem with the lost package

I am absolutely clueless about X stages but it’s all I’m able to have in my property. Every time I’ve reached out to X pole, they’ve offered me plenty of advice and made buying the necessary parts for it to fit in my flat absolutely foolproof. I could not rate them more highly!

Wow, a lot has happened with Xpole to get my order but I finally got it and I’m in love! I ordered the X-pole Lite and was accidentally mailed the Standard. I got in touch with an employee, Carolina, and she took care of everything. She was in constant contact to make sure I was taken care of. She had great customer service and I’m so happy she helped me along the way.

I ordered a new pole for myself on Christmas and was excited to receive it. Upon delivery, I got a small package of just a carrying case. I immediately called Xpole, left a voicemail and emailed them as well a picture of my package. Carolina called me back about an hour or so later, she was very helpful, pulled up my email to verify the issue. She went above and beyond to make sure I was happy.

We bought the pole following the instruction provided online, which are super useful, but the pole came up short which meant we measure something wrong, but we were able to get in contact with Melissa Mares and she went out of her way to make sure we had the extensions we needed right away and with no cost to us! The extension came and it fit perfectly! Now the pole is used almost everyday in our apartment. Melissa was great and made the whole buying experience a huge success! Thank You!

Xpole was able to restock what I needed fairly quickly and Carolina Stone, Xpole Rep was very friendly, helpful and really cared about my experience. Thanks Xpole and Carolina!

I recently ordered an A-frame and Lyra hoop for my wife as a Christmas present. X-pole shipped it out when they said they would but unfortunately Fed-ex dropped the ball and my package was lost somewhere along the way. After filing a number of claims with Fed-ex, being given the complete run around, I finally contacted x-pole about the matter. Not only did they get back to me in a timely matter, but their customer service proved to be top-notch. I spoke with the wonderful Carolina Stone and after checking my story and following up with Fed-ex, she, without hesitation, sent me another A-frame and Lyra hoop free of charge. She was gracious and professional throughout our entire call, and for the first time in my journey to reclaim my wife’s Christmas gift, I felt heard. I will certainly be using X-pole again for all of our arial needs. Highly recommended.