Carolina was thoughtful and professional. She quickly found a solution to my problem and walked me through the steps I needed to take. I was very satisfied with the service and look forward to receiving my pole!

My experience with ordering was great. I had to have my order changed and the person that helped me out was Carolina Stone. She was the best customer service person to help me out with my order. Her personality was great and her confidence to make sure that my order would be corrected were the two important things that stood out to me. Thanks for everything Carolina!

My ordering experience was great. When I realized I’d made a mistake on the original order, I reached out for support and Carolina Stone became my saving grace. I’d ordered a gift for my wife and selected the wrong size. She immediately called me to assure she could help. Her personality and confidence allowed me to release my worries because the “expert” could handle it. Fingers crossed it will be a great holiday surprise! Thank you Carolina, you were amazing!

Carolina is amazing. I’m so glad that she was the one assigned to me. Such a professional! It was a pleasure to talk with her. She helped me with all my problems :) Thank you so much and stay safe!

Customer service is 12/10! Had an exchange request and Abbi was super patient and helpful the whole way through the process. Thanks X Pole!

Carolina is awesome!!!

I would like to thank Carolina from Xpole for the great customer service. I had to contact customer service because FedEx delivery difficulties. Long story short Carolina worked to make sure as a customer I was fully satisfied. She had the knowledge to navigate beyond the difficulties FedEx had created. She went above and beyond to make sure I was able to recieve the product satisfactorily.

Initially I had an order issue because The extra AK shipping was not included on the site. Upon realizing that, I received a bill for more shipping equal to the cost of the pole. Woah! When Carolina called me regarding this, I had an excellent experience. We discussed some options and was able to get my shipping expenses down by changing the address. She was fast, responsive, and very helpful.

The customer service rep (Melissa M.) was super helpful! I had ordered an X-Pole in the 45 chrome but misplaced the hex screws. She helped me replace the screws I was missing and followed up with tracking information within a week.

Melissa was very kind and quick and helped clear up my concerns right away highly recommend this company