I'm really upset that I paid 580 canadian dollars for the newest model x pert pro px set (and an extension for a low ceiling beam) and received the xpole sport model which cannot even spin on Saturday unable to contact them at all. I really hope this will not happen to anyone else...it's an awful situation not being able to pole so long and then receiving a static pole. Edit: But otherwise service and product is the best so I have changed the rating ❤💗🧡💚❤💗🧡💚🦄

I am sure their products are great if I could ever actually get them. However, their popular items are literally NEVER in stock. I have only been keeping track on their website for 2 months and their chrome pole and extensions are CONSTANTLY out of stock. If you miss the 2 second window they are on the website, you are out of luck until the next month. VERY frustrating. The pole are expensive, and they should know the demand by now. Very disappointing. Maybe I'll get my pole and extension by next summer. Also, their website isn't very well done and hard to navigate.

Good products, customer service and delivery always on time.

X-Pole have dealt with my request professionally and friendly. I needed some spare parts, but wasn't sure which I needed. I sent them pictures, they informed me and got back to me with the costs within a week (with some technical problems on my end). When they informed me that they might not be able to get a part to me till after May, I said I would look elsewhere and they located a part for me from another location. Excellent customer service and affordable prices.

Don't bother with them if you actually want your item. I ordered a XPERT 40mm Powder Coated Black from the UK site. I placed my order mid Feb and within a day I got an email from customer services saying it was out of stock till the end of Feb and would I like a refund. I said no and that I was happy to wait. Roll around the end of Feb, still no pole. So I have to email them asking for an update, they didn't email me with any updates or anything at any point of their own accord. They tell me they are now due at the end of the first week of March. It gets to that date, NO POLE. So I have to email again... it's now due 2nd week of March.... gets to the end of the 2nd week of March... STILL NO POLE. This went on for 5 weeks. and in the end I gave up and got my refund. They appear to have no idea what is going on with their stock, they would prefer to offer a refund than deal with a customer, and don't seem to care about their customers at all. Not to mention they are breaking the distance selling rules by taking money for an out of stock product that they can't deliver within 31 days. Don't bother wasting your time with this company unless you can be bothered to deal with the rude customer service staff & potentially never getting your item. It's such a shame because their products are incredible, but I wish they would advertise stock levels on their site and stop wasting peoples time.

Absolutely outstanding customer service. Worked with me on multiple occasions to sort spares for my pole. Would highly recommend them.

We ordered an A-frame and hoop for my daughter's birthday knowing that the frame was out of stock but were willing to wait the two weeks which they said it would take. The frame finally arrived after nearly a month yesterday but without the hoop that was never out if stock and they could have sent immediately when we made the order and she could have received in time for her birthday. Especially as the money was taken out of my husband's account as soon as the order was made! We called to say the hoop was missing to be told there were too many pallets for the lorry so despite our order and parcel clearly stating 1&2 of 2 parcels they only sent one! To add insult to injury we've now just been informed by UPS that due to 'bad weather' the hoop may take another day to arrive. I now have a 9 year old sat next to an empty A-frame desperate for her hoop to arrive.

If I could give 0 stars, I would. I ordered through them (Canadian buyer) and I will never make the same mistake again. I tried to cancel my order after they charged my friend THREE times and maxed out her credit card. When I cancelled my order, I had to call them multiple times and send multiple emails just to get a simple refund confirmation email. After all of this headache, when they did give me a refund, it wasn't for the total amount that they charged. They claimed innocence by saying that they didn't know anything about currency conversion rates even though I sent them a clear picture of the different conversion rates applied by my bank. After all of this,they STILL kept a significant portion of my refund and refused to give me back my money. The service was terrible, I had to call over 10 times to get through to an operator, and the whole time I was on the phone with this girl,there was someone yelling in the back, clearly yelling about me and my inquiry. Not only did I lose money, but I was not even handled or treated fairly. All I asked was for my simple full refund back like they said they would give me, and they failed to deliver. Now I have lost part of my refund while they claim to have "no knowledge of currency conversions." Never order through them directly unless you want to be screwed over. I would highly NOT recommend this company.

X-pole's products are head and shoulders above the rest. The customer service team have gone above and beyond to ensure that my wife is over the moon with her x-pole. We had a minor issue with the ordering facility on the website but this was resolved very easily through the help of x-pole's very friendly and helpful service team. My wife has used x-poles in the past and she will continue to do so for as long as the product and service are this good. Thank you again to everyone at x-pole.co.uk and we will have no reservations about recommending their products and services to anyone in the future.

X-Pole are an amazing company who are extremely helpful. Their brands are second to none and personally I would use no other pole in my school, due to the safety of the equipment that x-pole provide. Their whole staff team is outstanding, and they bend over backwards to help you. I've now been using the company for over 8 years and would not recommend any one else.