Carolina has been an absolute dream to work with! So warm, friendly and professional at the same time. She was able to solve any problem I had, and answer any question that I had, with ease and transparency! (Not to mention she returns calls with great speed!) Because of her, my partner and I will have our pole in no time at all! I will always refer my friends to X-Pole because of her!

Carolina was so helpful! Great customer service, above and beyond, many return calls and check ins with me throughout the process because I ordered the wrong pole and then received my veteran's. discount after I had placed an order. What a mess I created by being impatient and ordering early... she handled it with great care and professionalism! She deserves a raise!!! Kash also directed me to her and had great follow up :) This is a great team!

The representive Carolina was outstanding in explaining in detail answers to my questions. Thank you for a pleasant purchase

It's nearly impossible to get the damn pole because of the restrictions they put up for FEDEX. If you miss the signature because you work two jobs then you're **** out of luck because they're not going to help.

I had the best experience purchasing a pole through X-Pole. A special shout out to Carolina Stone, who came through for me in a crunch and expressed such positive energy throughout our call. The way Carolina resolved my issue far exceed my expectations. I was already a fan of X-Pole and now I'm an even bigger fan. I will never forget my first experience of buying my first pole and thanks to X-Pole, I will remember it with good thoughts. Get your pole gear here!

The initial order I received had many issues (wrong pole size, wrong base, rusty wheel). I got on the phone with Carolina and she was extremely proactive, ensuring the replacement got shipped same day. She is a delight to work with and showed a sense of urgency in correcting the situation that I truly appreciate.

I had a great experience today with Carolina, the representative from X-Pole. I’m thankful to have had such a positive and helpful interaction. She took care of and resolved all of my concerns😊

Grateful for Carolina and her kind assistance!

Carolina was very polite and handled our situation with expeditious professionalism. A returning customer and thanks to her wonderful help, will continue to be.

I moved to a new place with higher ceilings so had to get an extension. I placed an order but the account kept saying that my payment was pending, but my credit card had a payment processed already. I figured maybe it was going to say processed once they were ready to ship, but that confirmation never came. I sent an email, but didn't receive a response so I called. I know everything is hectic right now with the pandemic. So I completely understand. I received a call back the very next day and they shipped the item right away. If you experience any issues, definitely call to get a quicker response. They were super nice and fast to settle the issue.