I was initially cautious of the website as the outlet prices were so low but after realising they had a store I was happy to proceed. After ordering I called to confirm everything was okay and I received my watch the next day! Great customer service, everyone I spoke to was happy to help, 100% recommend and would order from them again.

SUPERB!!! I only came across Burrells when pandora emailed me to say my item I had paid for wasn't in stock (why would they let me order/pay and have to wait a day to be told not available is beyond me!!) so anyway they refunded me!!! I ordered the item with Burrells at 12.30am was sent an email to say it had been dispatched in the morning, royal mail txt also, this came the following morning! FREE POSTAGE TOO not like pandora's website! It came with a Pandora bag folded neatly ,incase this was a gift. I will definitely use Burrells now for Pandora! Super job! Arrived just in time for my holiday!! Very chuffed, many thanks:-)

Liars about the gift and customer service is not even a service. Unprofessional and useless I about to send back the watch I paid £5000 they not appreciate the business and not like when use finance option Worst ever experience

Second time using this company, bought 4 pandora charms and a bracelet in their sale, was pleasantly surprised with the bracelet because it hadn't been reduced on any other sites. All came with their authentic boxes and bags and delivered within 2 days. Would definitely recommend, their prices are very competitive.

Bought from their Winchester branch from Paul and both times had fantastic service. A true watch guru and just an overall nice bloke. We walked away with a Tudor Black Bay 58 and a Tag Heuer Aquaracer which are both perfect. Great staff all round but do ask for Paul, he's great!

I Love this company. I have purchased many items from this store. Always arrive on time. And well packaged.

Ordered a Gucci watch, really good value. Box a little scuffed but that's it.

I placed an order for a Pandora charm, wasn't sure if it was genuine as the price was so low. The delivery process was emailed to me at every stage and when it arrived I was very impressed with the quality. The charm came with a bag and box, so it was nicely presented. All of the stamps were present and it seems a correct weight for the size. I was so impressed I placed a repeat order of little mermaid charms for my 40th and after checking their information, I can see they are a genuine jewellers and I'm going to recommend them to my friends and family.

I ordered 2 Pandora rings in their promotion, website stated they had them in stock. Message today, Sorry despite our best efforts to source them for you there are no more available ! what a croc ! First time purchaser, will not purchase again. Should have read these reviews First.

Great service! Good communication and prompt delivery. Their website is easy to use and their prices are very competitive.