What i bought i got,sometimes u buy something and its smaller or bigger than u thought. My item i bought was perfect so thank u

I went into the Tunbridge Wells branch as was due a yearly diamond check, however was told that the warranty was no longer valid as the company had changed. This could have resulted in just being told this and me going away disgruntled, however Amanda said let me check them for you whilst you are here. I said my ring was needing a good clean and Amanda offered to clean this for me. I asked the cost of replating my wedding ring and re sizing it, so I decided to go ahead, and subsequently had my engagement ring replated too. Every time I visited the store, I received the most genuine and warm welcome from Amanda and she went the extra mile right from the start, it could have made me never go back, however Amanda ensured I received 5 star service and I was made to feel very valued. I hope Amanda gets recognised as her high standard of service will ensure I use Burrells again. Thank you Amanda

Bought two watches. Amazing service. And quick delivery. Customer service staff is very polite as well.

Absolutely hassle free. Great service.

The ring was much smaller than anticipated so a bit disappointed with the size and quality of it.

Earrings were not size advertised in description and did not come from Burrells but the jewel hut?? Returned nobody replied to emails or calls and I had to pay £4.69 postage

Great service, great quality. Arrived on time and the darling are absolutely stunning

Lovely earrings hoop not too big. Fast delivery and good communication. Thank you

Lovely earrings, arrived quickly and so easy to order. Very happy.

Gorgeous gold hoops, were a present for my niece and she loves them. Good packaging and delivery