Arrived on time nicely wrapped.

Fast and courteous service. Good communication.

Went with Burrell instead of the official Gucci website as it stated next day delivery. I ordered 9:30am but they didn’t even ship the item until 12:30pm the next day. So having to send it back as it didn’t come on time. I have to pay for the return, which I wouldn’t have had to had I bought with Gucci. Also I paid £5 for it to be gift wrapped and they didn’t do that either. UPDATE. Burrells refunded me the £8 it cost to send it back.

I placed an order for earrings cost over £1500.00 as soon as I placed the order realised I had purchased the wrong item and sent immediately an email to cancel. I am unable to understand why Burrells can not cancel the order when it wasnt even processed. I have to accept the order and return which is costing Burrells for postage and costing me the customer to return. I will definitely not do business with a company like this and hope this will warn other customers of their business practices. BEWARE . I will return the package un opened.

Excellent service. Sadly goods not what I wanted but returned and refunded with good speed. I’d use again.

James, the branch manager was very welcoming and extremely helpful. He was keen to make the visit as worthwhile as possible. Great service and great products, at a very reasonable price too.

Exact replacement for lost earrings. Prompt delivery, perfect packaging!

There amazing,so nice and welcoming lovely staff and removed my watch links for free

I recently had my Tag Heuer serviced through Burrells and sadly received one of the worst customer service experiences I have had regarded a high value item. I was originally quoted 6-8 weeks (my wedding was just over 8 weeks away) and so I asked if it would be possible if anything could be done to ensure it was back before then, fully aware this may not happen. I did not receive any update until I called up myself after 6 weeks only to discover that it was estimated another 6 weeks before its return. Frustrated, I asked to be emailed a detailed list of the dates and locations of where my watch had been throughout the process to try and gauge where the hold up had occurred. I received no such list. I also explained that I expected some sort of discount for the delay and the sales person explained she would see what she could do. Eventually - almost 13 weeks after dropping it off (4 weeks after the wedding) I received an automated text to say it was ready to be picked up. On arrival, the lady who gave me my watch back was completely unaware of any of my correspondence with Burrells and not only made me pay full price for the service plus parts etc but also guaranteed me that her colleague would call the next day to discuss price (she specifically told me to keep the receipt) and also the tracking list of where my watch had been. It has now been over a week and no such call has happened. Very very disappointed in what should be a simple matter to resolve.

I brought the wrong size and returned, very quick delivery and refund was also quick, all very easy and did not have to contact customer services as all information included.