Très déçu ! Impossible de passer de une commande car ma carte bancaire MasterCardet est refusé sans raison (solde et plafond 2 fois supérieur au montant de la commande, avec paiement en ligne et internationale), ma banque n'explique pas ce refus de la part du vendeur. Aucune autres solution n'est proposée par le vendeur, comme un virement bancaire par exemple. Je n'ose pas imaginer le SAV !

correcte levering duidelijke communicatie

All good, great service, great bike.

The bike is awesome, but it was send out in a different color then I ordered.

Nothing bad to say for now after a few weeks of having the bike. Very happy with it! Ordering went smooth. Delivery was a little bit postponed but I got the necessary feedback about that when asked for it. Assembly of the bike was also easy, but for some part (like the headlight and reflectors) it wasn't very clear where to attach them. Contacted the help desk several times and always got a very fast response and was helped very quickly. Even their (Android) app works pretty good and the connection with the bike too. I only do not recommend updating the firmware to the current one at the moment because this gives a (harmless) error message when starting up. I asked them to fix this is a next update (let's hope they do).

Great service and a speedy delivery 😁👍👍👍

buena y atractiva bicicleta, aunque estaría bien tener mas accesorios

The customer service I had was amazing thank to natalie

I’ve bought 3 things, the ZX eu model, tyres and the off road kit. Tyres and off road kit come come swift and promptly. The ZX arrived in about 3 weeks. The ZX is an awesome looking bike, better in person than on photos. The issue is the PAS system doesn’t work properly. I’ve had the bike 3 weeks and still no fix, each email between them can’t take up to 4 days for each reply.I’m sure they will solve my problem it’s just taking longer than I anticipated. Would I buy another one. YES.

Delayed shipping by months without any communication. Sales support is useless as they can’t arrange anything. Customer has to keep calling and emailing multiple times before getting a resolution. Bike finally arrived and it was heavily damaged so I had to go through more hassle to get the bike replaced. I still needed to redo the breaks because they weren’t done properly. Not recommended.