I bought a new OneConcept V13 CD radio player. On arrival read the instructions, plugged it in to a live 13 amp socket. Pushed the on button, nothing worked. Read the instructions checked everything again. It did not work, nothing at all. Sent it back.

Excellent, fast Service.

Excellent service and speedy delivery. Would recommend and will buy from againb

Very poor. Ordered a 200€ fire pit from the Irish website. Arrived in fine time, but with a piece missing and other pieces excessively damaged and rusted. Returned by courier and opted for replacement as I was told (on a Monday 7/12/20 of return) it would be there by Friday week (today the 18/12/20). They said it’s dispatched within 48 hours of receiving the product back. It was not. I phoned Monday the 14/12/20 to see if they got it which they had and told it will definitely be there by Xmas (it’s a Xmas present). Phoned again yesterday, 17/12/20 to be greeted by a not very nice person who told me the replacement was not yet dispatched and it wouldn’t be there by Xmas. I then had to cancel my order and get a refund. Very disappointing. Would never use again

Nice little mixer at great price

Brilliant service and products

Ordered a cooker hood that arrived with a small dent, I sent numerous emails asking for a partial refund to cover the cosmetic damage but after a month still not had a response so I raised case with payment provider. They sent me a return label within 24 hours to return the item rather than give me a partial refund, no discussion, no contact and obviously never read any emails or even the description in my paypal case. What a truly awful experience.

Would avoid at all costs, they had a black Friday deals up which I bought stupidity before reading the reviews, stated on the site no delays to deliveries due to covid and that I'd have my item in 4 days. 3 weeks down the line and no item still. Spoke to customer service and was told my item was lost, then told me he could not refund me as he didn't have the system to do that. Avoid them at all cost a nightmare to deal with

Great fire, communication was great . Fast delivery Germany to uk, thanks

Bought this fireplace recently. Quick delivery to Ireland. Looks fabulous. I wanted a firepit but not the black ones and this looks like real stone. Fairly heavy too. Am delighted with it.