Terrible. Ordered a infrared panel heater from them. I thought it was coming from the UK but actually came from Berlin. It's damaged. Their website says they can't deal with returns of large items at the moment. Terrible service. Never again. As the old saying goes: buy cheap, buy twice.

Purchased a pair of 400w 3 way speakers running on a 30w a channel amp as stated a year ago. Can safely say you get what you pay for. They gave good reviews but are total crap. So don't trust these ppl.

DO NOT BUY ANYTHING FROM THIS COMPANY!!! Unfortunately I didn’t read any reviews before I did! The oven arrived faulty in October and I have still to date (2nd March) not received a refund Each time I contact they say I will be refunded in 3-5 days….still nothing I’m just starting legal proceedings

I bought a 30kg vest, it was delivered in 5 days to UK, which I'm very happy about considering it came from Germany.

Ordered some photo frames, after reading the reviews on here I wasn't holding out hope of them being great, well they're excellent quality, a lot cheaper than anywhere else and arrived super speedy !

Same story as others. CD player arrived but does not work. Sent emails but no response. Tried their online return system and nothing happened. I have never experienced anything like this before. Don't know what to do next...

I ordered two heated blankets (my order number is: 0401898999) they were Christmas presents which never turned up and I ordered them on 14 Dec 2022. I tracked the parcels via the parcel delivery company and it said there was an error and to contact the company. So I contacted the company, I have only received the automated email, then I tried to chase it up and I received another automated email but this time it was from ‘hi-fi tower’. I didn’t really understand why I received a email from ‘hi-fi tower’ when the previous automated emails were just the normal Klarstein email response. Then, a couple of weeks ago, I had an email to say ‘we presume your request has been dealt with’ - which I replied saying it has not been dealt with! Not heard anything since. Their automated emails blame the delay on Covid and a new operating system! Customer service is just a joke. No wonder I can’t find their Twitter account because they won’t bother to reply to their angry customers! If I could rate this company no stars out of five then I would do so.

I don't normally leave reviews but hope people read this before buying from them. This company is in Germany, I thought I was buying from the UK. Purchased a Wall CD Player as a present for Xmas. Power Pack blew up when I plugged it in. Since Xmas to date I am still waiting for a label to return the item. They don't answer emails promptly and still have no solution.

Do not buy here. Bought Auna amp and cd player on line, neither work properly. No way to contact service, impossible to reach any humans! Equipment is sub-standard and basically non functional. Gonna toss mine in the garbage and go to a store next time.

Hi received my radiator today no instructions in box radiator dial box for setting has a crack on it radiator wont stay on also radiator leg has a crack on the leg of it a complete joke 129.99 euro sent a email to company hifi-tower.ie to seewhat the out come is have pictures also of cracks