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Carlos

22 June 2023, 03:41

  • MX

He esperado mas de 8 meses la entrega…

He esperado mas de 8 meses la entrega del producto, ya van un par de meses sin actualizaciones de la pagina en kickstarter y al parecer empezaron a vender en su pagina oficial, como es posible que no atiendan a quienes invirtieron en su producto.

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S.L.

19 June 2023, 01:34

  • US

Verified

This brand is does not fulfill its orders or promises

This brand is not honest, transparent, respectful, or trustworthy. I helped to fund a new product for this company on Kickstarter. They have raised more than $1,200,000 USD from both Kickstarter and Indiegogo. However, this company has failed to ship to their backers for over 6 months without any transparent updates. The last update backers from Kickstarter received was May 4th, 2023 that "things are continually delayed." However, I (and everyone else) continue to receive marketing emails every week that show they promise to ship products to new buyers in 2 days! They have the product IN HAND! They are just choosing not to move product for the people that FUNDED THEM TO GET THERE. Massively disappointed and I do not recommend that you purchase from this company.

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Óscar Hudxon

13 June 2023, 23:47

  • NL

Worth It

To be honest, I've known the company for a while and had my doubts, but in the end, I decided to give it a try and it has definitely been worth it. The quality is good, the advertised technology is also good, and I really like the app, it's very modern. I'm still getting through the exercises, but I'm making progress and feeling confident about it. Additionally, the app includes recipes and fitness exercises that I didn't expect, but they are another plus point. I highly recommend it!

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D in

09 June 2023, 06:00

  • US

Dishonest Thieves

UPDATE: After this, they shipped the promised product. Review still stands at 1 star only because I cannot give less. For a company to ask for and receive over $1.2Million USD and then not deliver is unacceptable, despicable, and untrustworthy. Still believe they are thieves and have not earned my business or any more funds. Unless they learn how to communicate with their customers, they will sink This brand is not honest, transparent, respectful, or trustworthy. I helped to fund a new product for this company and after gather over $1,200,000 USD from both Kickstarter and Indiegogo, this company has failed to ship to their backers for over 4 months without any transparent updates. The last update was May 4th that "things are continually delayed" as this company is selling the exact backed product on their website. They have the product IN HAND! They are just choosing not to move product for the people that FUNDED THEM TO GET THERE. As an individual who wants to help other people in the future, do not count on this brand for them to be honest, direct, or responsive. Will never be supporting this brand again after I get my product...actually, if I get my product. Kickstarter Backer #1656

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Rafael Moreno

07 June 2023, 16:51

  • ES

Buen producto!!!

Llevo poco tiempo usando el producto pero ya noto resultados, el interior me gusta mucho, se calienta y el tacto me encanta. Es cierto que no soy muy tecnologico y me costó un poco activar la aplicacion pero llamé y me ayudaron al momento.

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ALEJANDRO OCHOA

07 June 2023, 04:36

  • MX

1 mes usándolo y noto un cambio…

1 mes usándolo y noto un cambio importante. Me gusta mucho el contenido que han incluido de recetas y ejercicio. Lo recomiendo

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JorgeN

07 June 2023, 04:33

  • MX

Excelente producto

Excelente producto, fácil de iniciar y continuar el tratamiento sin ningún desgaste físico; me ha sorprendido las recetas incluidas. Podría decir que ha salvado mi relación, lo recomiendo mucho.

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Danny Erb

30 May 2023, 23:27

  • DE

Poor Customer Service and Communication

As others have said I wouldn't trust this company. Original backers for the myhixel II device on kickstarter go back to 2022 with an expected delivery in Feb. 2023. I wouldn't mind delays if it were across the board evenly with original backers getting prioritized. Instead what we have is a company that still hasn't fulfilled pledges to the original backers while shipping out units to the indiegogo backers (who backed after the kickstarter ended), and their website. Despite being 3 - 4 months behind on their original backers they have stated on their indigogo to have orders out by the end of June or early July. Meanwhile, orders for the full-price device on their website are received in 2 - 4 days. The "different channels" excuse is ridiculous as well. Since these are available for website orders there is no reason you couldn't take some of those units and ship them out to backers. Then have the other units put back into your inventory. Communication on kickstarter has also been awful. Updates maybe once a month that they are trying to complete orders with multiple slipped deadlines. These "updates" lack any details and seem to be full of empty promises. My advice is to stay away from this company and find a different company.

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Carlos bejar

27 May 2023, 06:00

  • US

So far so good.

I just began the program and so far so good. Before starting the program I was a bit worried at first about whether it would really work or not, but I noticed a big change in just a few weeks. And so did my wife! That's a big win right there. My package arrived late but customer service made sure I was informed every step of the way. Despite the shipping delay, it was better than I thought it would be. So if you are thinking of buying it I'd say go for it.

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ANR

08 May 2023, 19:45

  • ES

I would not recommend

I supported their Indigogo campaign a few months ago and even though most of us still have no news about when the units will be sent due to different problems. And some even reporting problems with the small number delivered. This company showed a totally lack of transparency through their communication, not answering bakers questions and if so only with template messages to try to keep the good image of their company. Never ending limited offers that resets wheen the countdown get to 0, months waitings with with no updates, bakers asking for a refund with no answer and so on. Surely I do not recommend this company to anyone until they change the way of doing things. P.S We'll see how good their product is if it arrives at some point.