Excellent service
Excellent service
First Time, but Certainly not the Last
This was the first time I have used LendInvest, so was wary about the process & the service they would offer. I can honestly say that the process was very straightforward, including their system, & the service was great. My underwriter, James Gordon, was efficient & very helpful to ensure my case got over the line & we didn't lose the rate. I will definitely be using them again.
Adam Sellwood was really great in…
Adam Sellwood was really great in helping me get my deal over the line, Adam is an Asset to lendinvest.
Finally on panel and setting the bar pretty high
Finally on Panel with my network and worth the wait. All round the experience has been exceptional. Not only on broker side but client feedback has been very positive. BDM fantastic. System is a breeze to use. Good criteria however where Lendinvest excel and really stand apart from other lenders in this space is the underwriting team. Nicholas took ownership of the portfolio, very proactive and really drove the process. Transparent valuations finally with a realistic approach compared to other lenders in this space who are not so forthcoming when challanged Would recommend them in a heartbeat and certainly my go to especially on the BTL LTD.
Thank you James Gordon
Thank you James Gordon. I had initially lost a little bit of faith in LendInvest, as I submitted a mortgage case to them a few weeks ago and was told by a different underwriter the case would be fine and acceptable, only for it to be declined after review as the underwriter had given me the incorrect information and the Head of the team wasn't willing to overturn the decision despite it being their error. I appreciate mistakes happen, but I had lost a little faith. However, I have just had another mortgage case offered within 10 working days of application, which for a non high-street lender is pretty good! James Gordon took a very human approach to underwriting and called me to ask questions instead of sending emails which would have delayed things or misconstrued information. It was a very personable experience and ended up in myself and the client being very happy. We were also able to get the client on a better rate than we initially thought, as James Gordon understood that some previous adverse credit was nearly historical and nothing had happened since... another common-sense underwriting approach which was really appreciated. Thank you James.
Excellent Service
Excellent Service, Victoria Barnard is always incredibly helpful when placing and assisting with cases. First call for bridge cases. Thanks team
It was great experience
It was great experience, Jordan Thompson was of a great help at every stage of application.
Pathway for good customer experience.
As a broker with thirty-five years of experience in this industry, I am pleased to write the following: It is the people who create a pathway for good customer experience, not the mission statement of an enterprise. In this case Jordan Thompson made the journey memorable. Often underwriters are illusive and not easily excess able. However, Jordan was available and dealt with matters in a professional, timely and helpful manner. I normally give "4 Stars" not due any reservation, as a way to indicate we can always improve and deliver better. 5 Star means perfection. And none of is perfect. We are all on a journey of perfection.
Great Service
The system is very easy to use. A dedicated underwriter is assigned which makes such a difference having them call you to discuss the application as saves time with emails back and forth. Application to offer in 11 working days which is great!
Lendinvest are a breath of fresh air…
Lendinvest are a breath of fresh air for a specialist lender. Easy to work with, quick turn around times, good communication throughout. Direct contact with the underwriter Jordan who was faultless. Unlike most other specialists, didn’t pick holes with evidence submitted and was happy with reasonable explanations and evidence. Couldn’t recommend them enough.