user image

Laurent Meilleur

19 December 2024, 07:23

  • US

Customer support was very helpful and…

Customer support was very helpful and responsive when *I* was having issues connecting the device to the network. The product looks to be of high quality and it will save you money - it's not a matter of if you get a leak, but when.

user image

Geoff

12 December 2024, 03:57

  • US

Superior Customer Service

I purchased the FloLogic system and had the plumber install the water line components and I did the installation of the Gateway module, the Connection modules X 2 and the power supply. A call to customer service at FloLogic was returned by Brandon in short order. He assessed my need for a comprehensive review of the installation process and in short order completed the overview, added some caveats and I got started with installation. The system is installed and working well. Brandon’s directions made this possible. Brandon also helped me with a set up issue with the humidifiers on the furnaces. The customer service and Brandon, hands down, provided superior customer service and did it with a smile. Thank you

user image

Joseph Badaracco

08 December 2024, 04:07

  • US

Big waste of time

We turn our system off in the summer and every fall I waste 20 minutes trying to figure out how to turn it back on. Today I'm past 20 minutes and since we're only at this house on weekends, the companies so-called "Customer Service" isn't open. I think we're gonna go back to just shutting off the valve manually and try to forget all the money we spent. By the way you can't email the company either and their little chat bot is utterly worthless.

user image

John

31 August 2024, 11:00

  • US

More than a decade aand system works as promised.

We have had the Flologic system for over a decade. It works incredibly well and is easy to adjust. It is hooked up to my security system through a wireless attachment. I only wish the older versions were able to be updated to WiFi.

user image

Jonathan Greenhut

11 May 2024, 03:46

  • US

Great product and a great team to support it

I’ve had the system in two houses, it works very well. I did have an issue and tech-support resolved it quickly and easily for me. Good people and a great product.

user image

Norman I

10 May 2024, 23:52

  • US

Best of Breed!

I have 2 systems in place and enjoy peace of mind of knowing how sensitive the monitoring is. Recently we got a notification of water running more than 30 minutes while we were home. Didn't notice anything at all. After further checking we saw a sink with just a little more than a steady drip! It is that sensitive! If you want the best protection this is it! The customer service is amazing too.

user image

Bob A

29 April 2024, 05:54

  • US

When I was first introduced to the…

When I was first introduced to the FloLogic leak detection system in 2021, it was by suggestion of my new homeowner's insurance company. They alerted me to the fact that most home damage is done by water. They also told me that there could be a fairly substantial premium cost savings if I had a FloLogic system installed in my house. I had never heard of the system so I was a little skeptical of the performance that the system told me I could expect, program, and monitor. I am not the greatest tech informed person so I was even a little unsure about setting up the system. I have to say, with the incredible support I received from the tech people, it was and is as easy as they said. FloLogic, as far as I am concerned, overperforms what I expected. The peace of mind we have whenever we go anywhere or travel is well worth the cost. We recently purchased another house in Florida and because we are splitting our time between the two houses, we really didn't need anyone to suggest we install a FloLogic system there. It was the first thing we did. Peace of mind. I could be a spokesperson for this company. Thank You FloLogic. Bob A

user image

Tim &

26 April 2024, 02:08

  • US

We love our FloLogic system

We have had the FloLogic system since we remodeled an old 1910 farmhouse in the country back in 2018. On several occasion's flow logic notified us that we have had a running faucet, broken pipe, or toilet not shutting off. I did not set up the app controlled module until after COVID, and in 2024 we had to send our controller to FloLogic for a firm wear update. All communication and assistance from technical assistance has been stellar. Our app allows me to adjust setting on the fly when we have more guests than usual or freezing weather so I can drip faucets without shutting down our water. We love this system.

user image

Geoffrey

25 April 2024, 04:52

  • US

The FloLogic system is amazing

The FloLogic system is amazing. I have it in multiple locations. It is very easy to use and extremely effective at picking up water flow. When we first moved into our home it picked up a broken pipe outside the house. It also picked up leaking faucets. I highly recommend this product.

user image

Deedee Beard

19 April 2024, 09:33

  • US

Wow...perfect in every way

Wow, I am so impressed with this company. Their product and customer service is top notch. They were very helpful talking to my plumber about requirements and set-up. The leak section system works perfectly. It's easy to use and finally gives me PEACE OF MIND. Highly recommend Flo Logic for an all-around great experience.