Have been waiting for an order to arrive since 17 jan. Items were in stock when ordered. No emails answered and impossible to contact by phone. Have been using this company for many years previously and no problem. No excuse for total lack of communication.

Still waiting for my order, no reply to my email or phone calls.

Same as all the others below. Printing press ordered on 18th Dec. Money taken, no press delivered, apologies and promises from them but still no delivery and now silence. Asked for refund.... What a rubbish company, despite great reviews in the past.

Absolutely awful experience. I purchased some items back in January and the items were due in 5 to 8 working days. I telephoned to see if i could pay extra to have them delivered earlier and was informed 'no'. 3 weeks later and after numerous emails items still not received. You can't get in touch by telephone or leave a message because the message inbox was constantly full. The telephone is never manned. The only answer i received was in response to my emails which was to apologise but not giving a resolution to the problem, they just kept blaming the delay to DHL. I will never order from these people again, shambolic !!!

Placed order 2 weeks ago(G3211242) for £100+. Payment taken promptly. However goods not shipped. No-one answers phone or calls you back or emails to explain the issues. Today asked for full refund as clearly this company are having major issues fulfilling orders.

Have put a order in beginning of January. Nothing. I sent a email asking where the order us and was told it is with DHL and sent 21st Jan. Tracking doesn't work. Have asked for full refund. Nothing no reply. Everything being blamed on pandemic but other companys are much better organised like Amazon and you receive the delivery week at the latest. Will NEVER EVER shop with Great Art again. Hello thanks for your reply. Order number is 63182992. Hopefully you will sort this out tomorrow. Hello have just looked at original order dated 13/01/21. Order no G3182998 customer number 2359057. Regards To Great Arts credit they telephoned today and have refunded my order, plus given me a voucher. So thank you for sorting things out.

I have the same problem as others on here, made an order on 30th Dec no info about where it is or delays unless prompted. No explanation, fobbed off with it is with DHL for the last 3 weeks. The link they sent does not work and DHL have not been in contact with me. Now no longer answering my emails and don’t answer the telephone either. I have been a loyal and long-standing customer but will not order again. My order no. Is G3148416. Please just give me a true explanation or a refund if you cannot fulfill the order.

I have tried to get intouch via email and by contacting over the phone, yet my calls and emails remain unanswered. All I wish to know is where my order which I placed on the 21/01/21 is?! I understand that due to the increased volume of online orders for none essential goods that there may be delays on some orders now and again... However, there is no excuse for the level of ignorance and lack of customer service received from this company. This will be my first and my last order from "great art"... I hope that my order arrives soon!

The delays seem genuine. My order was made on 29th Dec 2020 and was told that my order was in hands of DHL on 19 Jan but tracking link did not work. About to ask for refund but DHL tracking shows today 4th Feb that they have my parcel and delivery will be tomorrow.

I am awaiting seven (7) orders (total £2,313.88) - dating back from 21st Dec 2020. I have emailed and called on several occasions - to no avail. I have been a loyal and regular customer of Great Art for many years and I am appalled at the lack of courtesy and customer service. I understand that you are experiencing delays... but I would like to know, especially as the money has left my account, if you still intend to honour these orders..? Orders: Total - £2313.88 G3128366 - £654.00 - 21/12/20 G3152515 - £405.54 - 02/01/21 G3161928 - £265.08 - 05/01/21 G3182972 - £395.94 - 13/01/21 G3200496 - £281.66 - 19/01/21 G3200502 - £230.94 - 19/01/21 G3210594 - £80.72 - 22/01/21