Placed my order on the 16th of dec... yes that is 47 days ago almost 7 weeks Still nothing has arrived. I have had no communication from them I have emailed and called. Was even told they would redo my order as the first one was apparently held up due to brexit and then the pandemic.. Was told the re order would be here within the 6-8 working days which is today for day 8 and I am not surprised that I have had no communication from DHL like I was told I would get and no sign of my delivery £130+ of materials 47 days ago is beyond a joke and you cannot put this solely down to DHL my initial parcel was through DPD Very disappointing and will not be ordering again. Also will be warning others of poor service. Added after reply: Order number G3116895 Rather than replying here how about answering the phone or replying to my email. I would appreciate that contact a lot more than getting a pre scripted reply here that you feel you must do more than actually contact your customers direct.

Terrible Service - I placed an order for over £100 over 2 weeks ago. I need the supplies to complete a commission , so I will now need to reorder these supplies somewhere else. Their tracking system doesn’t work and they don’t answer their telephone and mail box is full so can’t leave a message! I have now emailed them, but think will probably need to contact my credit company next! First time having to do this - very disappointed. I understand delays happen, but feel no contact or updates to customers is shocking! ( order no G3193515) * Update -I opened a dispute with PayPal ) and this resolved the matter. I received an email offering a refund and also saying they had tracked my order and would be delivered in 2 days and I received my order next day.

I have shopped with Great Art for years and always been happy with the service but there must some real problems there now. I have placed a large order with Great Art, the money has been taken and the goods have not arrived. If there are major problems with delivery the customers must be told. At the moment all I get is answerphone. Don't know where I am with this and I need the products ordered NOW.

Ordered two weeks ago and still have not received anything - Expensive products worth over £80. Noticed they had a massive issue with deliveries and they DO NOT EVEN NOTIFY THE CUSTOMERS! Please do tell your customers that you are experiencing delays before they get to order from your website and not let them just wait around in their homes, really a bad service and I don't even give bad reviews. Their London store is really amazing, so this was quite a disappointment. EDIT: The parcel arrived eventually after 3 weeks.

A month after ordering over £150 worth of materials I am STILL waiting. Customer Service say the parcel has been dispatched but still nothing. I will not be ordering from them again which is a shame as they have a great range of products.

Customer service lied to me. I ordered supplies over 20 days ago and haven't received them, so I called the business and was reassured that my package was shipped already and will be with me soon. A few more days pass and no parcel, but instead I have a refund in my email. The customer service clearly lied when I called.

I placed an order on 29th December and still have not received it. I have been in touch with customer services (via email) who assured me that my order was on it's way, but they provided me with a tracking link that does not work. Now they are not replying to emails, and the customer service helpline is unavailable and the answering machine is full so I am unable to leave a name and number as the pre-recorded message requests. I have been waiting almost a month (delivery was stated as 5-8 working days) and am beginning to lose faith that my parcel will arrive at all. I definitely won't be ordering from here again.

I had a complicated order and so called/spoke to Luke on multiple occasions and he has been really friendly, efficient and supportive. I can't praise GreatArt's customer service enough! Thankyou

Ordered a single chrome pen on the 13th, asked for a refund/cancellation of the order on the 20th since nothing got dispatched, got an answer on the 21st telling me that they can't cancel because they dispatched it allegedly that day - today is the 24th, and tracking is still not available. Will open a case with Paypal - it's not much money, but just out of principle i'll go after it.

Poor communication. my order placed 6 Jan has not arrived even though my account has been debited tried email and phone