We have had a couple of claims in the 2 years we have had our dog and there has never been any issues, its been really straight forward and they are always easy to reach by phone if you have any questions about your claim or your policy. They are really helpful and explain everything clearly.

Over the years of owning dogs I have had various experience of various insurance companies. Zacharias was diagnosed last year with malabsorption syndrome. Vetsure have been great and what I really like is not having to spend time chasing up bills as Vetsure do it all for me Highly recommend them

Excellent service could not get any better first class no problems with them at all

Absolutely brilliant experience with Vetsure-so easy and hassle free. The pre printed forms are easy to complete and its such a relief having the choice to pay the vet direct. Excellent service and I would recommend Vetsure 100%.

Excellent service with very prompt payment and really helpful and polite staff in customer service. Would thoroughly recommend.

Bug has an ongoing allergy and as such has to have treatment once a month. Vetsure process and pay my claims super quick. They are always easy to communicate with and as well as being a great insurer they also show care for our beloved pets. It is stressful enough when your fur baby is ill, so have little stress with claims etc. is brilliant. Recommend 100% - Bug say thanks too....woof woof.

I have 12 dogs insured with vetsure and on the odd occasion that one of my dogs has had an accident there has been no problem in the team dealing with the policy and paying out. The best part is that it’s all on done via email/digital so no sending in paperwork etc and having to wait days for a decision or payout. Can’t praise the team at vetsure enough for their efficient , professional service that they always provide. Would 150% recommend this company to everyone and anyone the speed in which the claims are dealt with is far quicker than other insurers that I know of... To all the team my Wilf has made a surprisingly great recovery. Actually thought it was the end of the road for him but someone was definitely watching over him .. Thank guys once again from Wilf , Turkish , frog, daphne, Albert, shay,hector,Gracie, Jacob, Bob,Rita and bacon 🐾🐾🐾🐾🐾

everyone is always so helpful and pleasant on the phone and claims are dealt with efficiently and quickly. Wouldn’t have my dog insured with anyone else

I've been using Vetsure for years and will continue to do so. They are small enough to be personal and really do care. Miss Cleo had a dicky tummy and I knew that Vetsure wouldn't be difficult and would sort out my claim and pay my vet asap. I've recommended them to other pet owners too.

Easy to use website. Friendly and informed agents. Only thing stopping me giving 5 stars was that my renewal price went up a lot from the original price.