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Diane

12 July 2024, 01:29

  • GB

My cleaner is brilliant but the wecasa…

My cleaner is brilliant but the wecasa company could improve customer service

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Justin B

11 July 2024, 19:15

  • GB

The final straw

The final straw I have tried Wecasa a few times and have found it quite unsatisfactory with timekeeping especially bad. This time the guy just cancelled 75 minutes before it's due...I have guest coming and mistakenly thought I could rely on Wecasa, never again!!

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ric smith

11 July 2024, 18:16

  • GB

One hour late starting and finished…

One hour late starting and finished early also. Did some cleaning but not what u expected. The app has very poor UX to alter the time in the event the cleaner turns up late / finishes early. Expect to be disappointed.

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HARBIR KAUR

11 July 2024, 17:16

  • GB

Verified

Your pro cancelled my 1 time cleaning…

Your pro cancelled my 1 time cleaning session on multiple times I try to contact her she said she can't talk then I got busy with my work and the she messaged she cancelled because she is sick and she is in A&E but I got charged for that and then I got offer from another pro he can do it but 1 hour late from previous time so I needed it to be done I booked him he done his job brilliantly but I got charged again. So for 1 session I got charged twice I don't understand this when I chat with them they said they will contact me next day via email but no sign that they are reading my messages on app because session is done I can't see my invoice on the app so their phone number doesn't work don't know how I can get my money back.

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Robert Wilson

10 July 2024, 21:23

  • GB

Very quick with reply and arrangements…

Very quick with reply and arrangements for hairdresser to call etc,

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Clara

10 July 2024, 02:32

  • GB

Really great clean

Really great clean, good communication

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Emma

09 July 2024, 16:36

  • GB

Fantastic job by Bulelwa

Bulelwa was absolutely incredible - really prompt & did an astonishing job on my flat in very quick timing. The booking process was easy & smooth & I will definitely be using again in future.

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Cristina Olteanu

09 July 2024, 14:33

  • GB

LILIA is rely profesionale and do an…

LILIA is rely profesionale and do an excelent job Sheet is fredly and I feel rely good în her presante. I will totaly recomand

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Maria

08 July 2024, 23:44

  • GB

Good service

Extremely thorough job!

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Farah Anjum

08 July 2024, 17:11

  • GB

I have used the company to book the After Tenancy Cleaning

I have used the company to book the cleaner last week for after tenant cleaning service for four hours. Although the house had new carpets and new paint all over and the trademen left house cleaned but still needed good dusting and bathroom cleaned. The company sent an untrained, inexperience 16 year girl to clean up who didnot know how to clean or to do dusting. I have paid more money for premium service but was very disappointed. I donot think it was cleaner's mistake, she was not trained or explained the job properly. It was total waste of money. I complained to the company immediately and no body came to rectify the situation. Feel very disappointed to use theirservice. It is a hit and miss company with noback up support.