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Katrina Smith

12 October 2024, 06:13

  • US

I really enjoy his knowledge and insight

I really enjoy his knowledge and insight

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Vivian Abreu

12 October 2024, 03:55

  • US

Cynthia is a great MCAT tutor

Cynthia is a great tutor, she has helped me with the sections that I have trouble with from the MCAT.

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Monica P

12 October 2024, 01:27

  • US

Online tutoring works

Thank you for helping my 11yo son (in middle school) Although it’s been only one session, but he says the session with his 1on1 tutor, Tim was very helpful. He really likes working with Tim. He also says the tutor is patient and knows how to work with him.

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CLAIRE UGLUM

11 October 2024, 08:06

  • US

Amazing Tutors

The tutor my children have been matched with is amazing. She doesn't balk when they're being kids and has quickly learned how to get them out of grumpy, tired moods. She always finds ways to get them engaged and excited about the lessons and pays attention to what they like so she can incorporate it. I couldn't have asked for a better person to teach my young children Spanish.

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Ed Michalowski

11 October 2024, 07:37

  • US

My son has had two tutoring sessions…

My son has had two tutoring sessions canceled in a row. With only moments notice.

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Carol M

11 October 2024, 06:55

  • US

Inconsistent Service, Not For Me

Tried it for a month and will be cancelling membership. Too difficult to work with them. Difficult to get answers via phone, and text support is inconsistent.... failing to answer in a timely manner when assistance is needed, other times too many texts that are bothersome. One tutor we had (William) was excellent and communicative. The other one (Daniela) was terrible... cancelled 43 min before the scheduled session and did not have the courtesy to reach out to explain, apologize or try to reschedule. Not a word from her. Then I had to chase after Varsity Tutors, no response to my texts at all, so finally reached someone via phone who was finally able to help. I also had to chase after them to get information/specifics on cancelling my membership. A huge waste of my time, and I don't have time nor patience for this type of runaround.

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Brandon Lebun-Luo

11 October 2024, 06:36

  • US

Excellent customer service

So polite and helpful! They always follow up for any problems you have and make sure to settle you in comfortably for your personal goals. The nicest and most supportive staff ever, I felt very comfortable talking to everyone as I went through the process to sign up. They’re very organized and professional, and are punctual when setting up times to call

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Marina

11 October 2024, 05:58

  • US

Be VERY careful with Varsity tutors

Be VERY careful with Varsity tutors. Their new plans are ALL auto renew, and company aren't transparent about this. We used them a couple of years ago, and they had plan that you can you buy bulk hours, and used it within a year, not anymore. When my son purchased 4 hrs (he did not need more), I ended up paying for the initial 4 hrs, and then same amount ($259) was charged again the next month...even though he uses 1 hours of 4 hrs during that month. I tried to fight to get refund, and got denied!. The only thing I was offered is extend to another 3-4 months to use the hours. BE VERY CAREFUL on AUTO RENEW, and hours either use or lose within the month! Another issue is their tutors. One tutor they found keeps canceling/rescheduling , even my son specifically said hours he is available...Then Varsity tutor found somebody else, but that tutor never replied back. Check BBB as they have official complaints against them on the same issues. Recommend to go with "Wyzant tutoring "instead, at least you can chose your own tutor, and purchase hours as needed.

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Chad Hart

11 October 2024, 02:54

  • US

Verified

Customer service is horrible. Chatbot and FAQ hell

Their customer service is horrible. It's all this automated chat bots, 15 texts and emails, no one answers their phones. If you need to reschedule a session it's a nightmare. Go to you account to cancel, no option even. Stay far away from Varsity Tutors waste of time.

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Andrea Schuster

11 October 2024, 02:19

  • US

Varsity Tutors - John Skelton

While working with her Varsity Tutor, John, my daughter has mastered math concepts she’s been unable to master while working in the classroom. John’s 1:1 support, approach, use of prompts, questioning to gauge understanding, and positive reinforcement has not only encouraged her development, but amazingly, she’s enjoying the process. My daughter looks forward to her time spent with John, which is a welcome surprise for me. John has made learning fun again. And for that, I cannot thank him enough.